Sourceability® is a global digital distributor of electronic components transforming how modern businesses bring products to market. With innovation, quality and logistics as the backbone of the company, Sourceability’s cutting-edge products and services expedite the procurement process across a wide range of industries, including communications/cellular, consumer electronics, and auto manufacturing.
About the Role:
We are looking for an experienced IT Support to join our internal IT team. This role will be under the guidance of IT management and will provides day-to-day support and other technical operations for the organization as needed. This role is currently designated as hybrid /remote.
Duties and Responsibilities:
- Maintains accurate IT Asset Inventory and assist in acquisition, deployment, support, and retiring of IT assets based on established IT Life Cycle management.
- Provides support for IT Assets, such as computers, monitors, phones, mobile, tablets, printers, network equipment, Mac, and Windows Computers.
- Provides highly satisfying services and support for all level of users in the Organization, including staff, members, and executives.
- Networking troubleshooting is also provided in testing user connectivity issues, network port activity back to the switch, and provide local hands for network engineering and operations teams as needed.
- Effectively and efficiently manages the life cycle of the service request, including detailed documentation as well as escalation (when necessary and appropriate).
- Manages tickets as necessary to ensure that help requests are resolved in a timely manner.
- Provide Internal IT administrative duties.
- Troubleshoots IT hardware, software, network, and printers.
- Provides Audio/Visual support as needed.
- Provides on-call and after-hours support as needed for urgent escalations.
Requirements:
- Minimum 5 years of experience in installing, troubleshooting, and/or maintaining software and hardware installations, upgrades, and related activities.
- Strong knowledge of Windows and Apple operating systems.
- Microsoft O365 and Azure Administration, O365 User Account and License Administration, User and O365 environment reporting.
- Ability to troubleshoot infrastructure issues such as network loss and performance issues.
- Knowledgeable and experienced with configuring Windows servers
- Working Knowledge of Microsoft Active Directory (On-premises and cloud) and Azure Active Directory
- Customer service focused with strong interpersonal skills including a positive, enthusiastic attitude and the ability to interface professionally and effectively with end users at all levels and with varying technical knowledge.
- Self-motivated with the ability to quickly learn new systems, business processes, and concepts continuously with little or no documentation.
- Demonstrated ability to think “outside-the-box”, perform research, and operate independently to devise solutions to difficult problems.
- Excellent oral and written communications skills with the ability to create and maintain technical documentation.
- Ability to lift and carry up to 40 pounds.
EQUAL OPPORTUNITY EMPLOYER.
It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, sexual orientation, or any other protected status.
