Technology Support Lead - Vendor Support

Job Description
Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.
As a Technology Support Lead in Workplace Technology Solutions (WTS), you will support overall global vendor strategy for WTS as well as managing the day to day performance of the fleet of vendors and technicians. These vendors support all workplace products and critical technology spaces across the corporate and retail environment. As a Technology Support Lead , your vision and initiative will drive the development of a world-class technology strategy.
Job responsibilities

• Manage competitive RFP process and Contract Lifecycle across the technology space.
• Establish standards, procedures & monitoring for a fleet of technology and field service vendor.
• Ability to communicate and drive the strategic direction of the firm, delivering technology solutions that meet internal and external needs.
• Work with cross-functional teams to ensure maximum leverage and efficiency are delivered to the business, streamlining reporting and processes where possible

Required qualifications, capabilities, and skills

• Substantial experience with contract and financial management, or relevant business or team leadership.
• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Analytics skills; ability to work with large sets of data and draw meaningful conclusions
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

• Supplier Engagement contract lifecycle management
• 5 years of relevant financial and analytical skills ability to work with large sets of data and draw meaningful conclusions
• Supplier relationship strategy
• Problem solving

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.