IT Support Engineer - QA Analyst

About the Role
We are looking for a IT Support Engineer - QA Analyst, with dedication, and an eye for detail to ensure quality software for our customers. You are an integral part of our team, supporting software quality testing that is pivotal for our growing suite of IT Operations software. Work on a diverse squad of software development engineers, to validate the functionality of new product features, designing and implementing test cases. Use your knowledge of the IT Operations industry and products, operating systems, as well as your expertise in QA testing deep into the systems level of the software stack. Work with top-tier engineers and leadership as you manage a stream of new and exciting software challenges.
Our software development teams are growing, and we are adding QA Engineers to several different product teams. We love that your skills and experiences are unique to you and would like to match your skills to the teams and products where you can make the greatest impact here at NinjaOne.
Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, IL, KS, ME, MA, NJ, NC, OR, TX or VA . We have physical offices in Austin, TX and Tampa, FL , if you prefer a hybrid option.
Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate.
We hire the best talent, but experience in our stack can't hurt: NinjaOne is built on Java, Kotlin, C++, and Postgres, supporting millions of user endpoints and running as a scalable cloud service in AWS. Knowing large-scale datastore bottlenecks, asynchronous application design and client-server architecture will help you.
What You'll be Doing

• IT Operations Expertise: dive into our suite of software products and become an in-house expert on our IT software solutions. Help shape the future of MSPs and IT teams by understanding user requirements, scrutinizing product usability, and providing invaluable feedback.
• Quality Testing & Troubleshooting: responsible for comprehensive software testing, to guarantee impeccable feature releases. Develop and maintain accurate test plans and ensure compliance across all platforms.
• Documentation: create detailed reports on the quality and functionality of software applications after thorough testing. Ensure any defects or issues are documented clearly for the development teams to address.
• Continuous Improvement: recommend enhancements to current testing methodologies, tools, and processes to refine and iterate our QA practices.
• Collaboration: work alongside our developers, product managers, and leaders throughout the software development life cycle, ensuring that quality standards are always achieved.
• Other duties as needed. Outstanding communication skills.

About You

• 5+ years of experience in Manual Quality Assurance Testing.
• 2+ years of experience scripting in at least one or preferably multiple scripting languages such as PowerShell, Bash, Batch, Python, etc.
• 5+ years of recent experience in roles like Technical IT Support, Product Support, or Systems Engineering is essential.
• Bachelor's degree in technology is a distinct advantage, though not mandatory
• Previous experience with at least 2 of the 3 operating systems: Windows, Mac or Linux is required. Including an understanding of system settings, the Windows Registry, and other OS foundational aspects.
• Experience with computer networks and network equipment setup and management, understanding of network hardware would make you stand out.
• Experience working with databases including PostgreSQL, SQL, and MySQL.
• Experience setting up and configuring Virtual Machines (VM). A focus on ESXi and Hyper-V will be advantageous.
• Experience with Mobile App Testing would make you a standout candidate for our MDM product team.
• Experience with TCP/IP protocols, especially SNMP, TCP, UDP, ICMP, DN; will make you a good fit for our network monitoring team.
• Previous experience with Automation Testing makes you a more senior candidate for our teams.
• Experience with Jira and Jira X-Ray extension will make you standout as well.
• Engage and collaborate with diverse teams, ensuring feedback is articulated clearly and transformed into actionable insights.
• Attention to detail, ensuring that all bugs and inconsistencies go unnoticed.
• Ability to think on your feet, coupled with analytical prowess, for identifying, documenting, resolving or escalating issues as they arise.
• Outstanding communication skills.

What You'll Love
We are a collaborative, kind, and curious community of technologists.
We honor your flexibility needs with full-time work that is fully remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunity for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
*Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate.
Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. For California-based roles, the base salary hiring range for this position is $75,000 - $110,000 per year.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
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