Supply Operations Specialist - Cluj (The/She/He)

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

Join us as a Glover Specialist and become a key member of Glovo's local support team! We offer a challenging and dynamic environment with many opportunities for learning and development.

THE JOURNEY

• Assist couriers on a diverse range of topics, varying from app functionalities to payments and other topics they face on a day to day basis.
• Be responsible for implementing processes and optimizing strategies involving the acquisition and retention of the couriers.
• Provide logistic support regarding the distribution of the seasonal work equipment.
• Be involved in setting and achieving the onboarding targets in the designated cities, while making sure that the overall operation performance is met.
• Manage scheduling, attendance and the general administration of Info-Sessions while supporting daily operations through operational supervision and analysis of KPIs
• Communicate effectively with the local Operations Manager on customer support processes and operations
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

WHAT YOU WILL BRING TO THE RIDE

• Good communicator with ability and agility to solve problems
• Being highly motivated to work for a fast-growing startup
• Basic Excel and Data Interpretation Skills
• Enjoy learning and adapting to new technologies
• Have initiative, be proactive and autonomous - Glovo is also yours!
• Have good energy and like what you do, even on bad days
• Fluent in English
• An empathetic, inclusive and curious attitude

Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Meal vouchers to satisfy your cravings!
• 🏖️ The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year and personal days off.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!