Student Success Team Lead

About the Role

We are seeking a Student Success Team Lead to guide a team of success coaches and improve student outcomes through effective coaching and data-driven strategies. Reporting to the Success Manager, the Team Lead will focus on developing their team, ensuring they build meaningful relationships with students while meeting key performance goals like retention and engagement. If you’re a strong leader with experience in coaching and a passion for using data to achieve results, we’d love to hear from you!

You're excited about this opportunity because you will...

• Ensure coaches are building strong, meaningful relationships with their students
• Lead weekly team meetings and pipeline sessions to identify retention strategies and focus areas
• Use data and KPIs like retention, attendance, and student NPS to track performance and ensure your team meets goals
• Support coaches in addressing challenges and improving outcomes
• Monitor and support your team’s daily activities, including calls, emails, and texts, to ensure effective and timely student engagement
• Conduct call monitoring to provide feedback and help coaches improve their outreach and coaching skills
• Manage a small caseload of students to stay connected with the coaching experience and provide direct support
• Partner with leadership and other stakeholders to align on updates, initiatives, and organizational priorities
• Act as a resource for your team, stepping in to manage escalated student concerns when needed
• Use data insights to identify areas for growth, implement new initiatives, and continuously improve the student success program

We're excited about you because... 

• You have 4+ years of experience in customer service, higher education, or coaching/mentoring programs
• You have 3+ years of leadership experience, with a proven ability to manage and develop teams
• You have strong communication and interpersonal skills to build relationships with both students and staff
• You have a data-driven mindset with experience using metrics to track performance and guide decisions
• You have a passion for coaching, mentoring, and helping others succeed

Nice to Have: Experience in the education sector or a mission-driven organization

Location: To comply with our future operational needs, prospective candidates must be willing to transition to a hybrid work schedule upon the opening of our office (Mon & Fri remote; Tues -Thurs in-office).

What you’ll get:

• A compensation package that includes a base salary ($65,000 - $75,000) + equity grant 
• Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. 
• Medical Insurance + free Dental and Vision Insurance
• 401(k) match
• “Take what you need” PTO + several paid holidays
• Social events - happy hours, birthday celebrations, holiday parties, & more
• Opportunity to make an impact – you’ll be an integral player in bringing our vision to life