Strategy & Operations Manager, Logistics Development

Company Description

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.

So, why work at Wolt?
At Wolt, we’re about getting things done.
You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.
We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

Job Description

Join us in building the most efficient logistics platform in the industry! Increasing logistics efficiency is one of Wolt’s strategic focus areas. It enables us to continue capital-efficient hypergrowth and provide a world-class customer and partner experience. We have been able to significantly improve both delivery efficiency and quality over the years, at the same time expanding our footprint to now 30 markets under the Wolt brand. Yet, we are just getting started. 

Global Operations team drives long-term strategy, scalable processes, and sustainable business models across our entire base of operations. We work closely with our regional teams, general management and key functional leaders across dimensions such as product and analytics, and drive forward company-wide projects with high strategic importance.

The team is seeking a Strategy & Operations Manager to join the exciting and dynamic field of logistics development.

As a Strategy & Operations Manager, you will play a key role in driving programs and initiatives to improve the quality and efficiency of our Logistics Network. You will act as the primary point of contact for specific Wolt regions, focusing on optimizing their operational efficiency.

Using your strong analytical and operational expertise, you will identify opportunities for improvement, collaborate with Regional Operations to implement solutions, and assess their impact on key metrics such as Active Efficiency and Quality. You have a passion for metrics—analyzing, understanding, and interpreting them to uncover root causes, derive leading indicators, presenting insights to stakeholders, and driving data-driven decisions and actions.

Additionally, you will work closely with Product teams and other central and cross-functional stakeholders to ideate, test, and implement new features and products, ensuring their successful rollout and adoption.

What You'll Be Doing:

• Act as the primary contact for specific countries, addressing operational needs and driving logistics efficiency and quality improvements

• Track performance metrics, identify trends through leading metrics, and implement strategies to enhance efficiency, quality and contribute to reducing the cost of delivery

• Dive deep into issues, conduct root cause analysis (RCA), recommend solutions and drive actions resolve challenges

• Collaborate with the Product team in ideating, piloting, refining, and rolling out new features and services

• Work closely with Central teams to lead strategic initiatives, building scalable processes and sustainable business models.

You will report to our Head of Logistics Development. Preferred locations are in Helsinki, Berlin, and/ or Copenhagen.

Qualifications

• 4+ years of experience in operations, planning and analytics in fast-paced environments, ideally in e-commerce, supply chain, or consulting with a focus on transportation and e-commerce sectors

• Strong sense of ownership with a proactive approach to seeking improvements and driving impactful change

• Excellent analytical and structured problem-solving skills and a bias for action 

• Exceptional stakeholder management and communication abilities in cross-functional settings, building strong relationships and alignment

• Proficient in data tools such as Looker, Google Sheets, and SQL, with the ability to extract insights and drive meaningful global outcomes

• An undergraduate degree in Business, Statistics, or Analytics is required, with a master’s in a relevant field as a plus, but work experience is strongly preferred.

• Fluency in English, valid EU work authorization, and residency in (or willingness to relocate to) Helsinki, Berlin, or another Wolt office location are required.

Additional Information

We could list all the amazing things we offer - but actually, the best part about working with Wolt is the awesome group of people who you will be working with. There is never a dull day at the office and you will be a part of an energetic team in an exciting start-up environment where you will have the opportunity to grow with the company. 

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today!

If you have any further questions about the position before submitting an application, you can turn to: Alexandra Richiteanu, Talent Acquisition Partner: [email protected] 
Please note that we do not accept applications coming in via email. Please submit your application in English via our job portal.