Strategic Operations Program Support Director

Primary Responsibilities: 

• Develop, Plan and execute Measurements, Reporting and Key initiative tracking across global organization  

• Identify and support systemic improvements to program execution through new tools, processes, policies, procedures, standardization of project lifecycle, and best practices capture/sharing to support the organization’s strategic goals 

• Identify potential program risks and issues early and proactively work with relevant stakeholders to mitigate them. 

• Work closely with senior management on product strategy, organization initiatives, program reviews and quality management 

• Perform end-to-end program management starting from inception to customer site deployment of software products 

• Work across geographical teams to ensure timeline, quality and budget are kept in line with the program expectations 

Required Experiences: 

• Proven experience in managing complexities to drive operational efficiency, simplification and streamlined communications and reporting.  

• Experience in interacting with VPs and higher for planning, budgeting, and strategic discussions 

• Experience in playing a CATALYST role in change management 

• Thorough understanding of project/program management techniques and methods 

• Thorough understanding of continuous improvement principle and techniques 

• Demonstrated experience managing cross functional teams to deliver comprehensive offerings or programs to market 

• Collaborative, but confident leader who can ensure support from a diverse set of internal contributors to the overall mission of building a robust, external developer community 

• Strong interpersonal, team building and sustaining relationship skills 

• Excellent verbal and written communication skills, particularly presentation experience to senior levels of management 

• Strong analytical and problem-solving skills 

• Ability to organize and prioritize work, work independently and within ambiguity, produce deliverables, establish realistic goals and deadlines and manage changing priorities 

• 12+ years program/product management experience 

• Bachelor’s degree in business or related field of study  

Preferred Experiences: 

• Understanding of Blue Yonder’s or competitive supply chain solutions 

• Excellent knowledge in using various MS tools, Confluence 

• Experience with machine learning and AI, Automation  

• Master’s degree in business or related field of study