Staffing Operations Supervisor

Fair Chance Act, Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance --
As required by law, all qualified candidates will be considered, whether they have arrest or criminal conviction records.  A criminal background check may be required for this job, and if the background check is required, you will likely be advised as to why it is required for the job you are seeking as part of the offer process. When required by law, an individual assessment of criminal records will be done to ensure a fair chance for all. This assessment will include but is not limited to reviewing the severity/relationship between the crime and the job, the time that has passed since the offense or conduct and/or completion of the sentence, and whether there is evidence of rehabilitation.
 
As an outsourced recruiting firm, we are not responsible or liable for the background check process or the response or actions of our clients related to background checks. Please seek guidance from the hiring company.

For over three decades, our client has built their reputation on providing expert staffing for events of every type; from casual gatherings to formal corporate functions. They know exceptional events start with exceptional people, which is why they attract passionate hospitality professionals through ongoing training, career development, and a supportive, flexible work environment. Their team of skilled servers, bartenders, chefs, event managers, and more consistently delivers outstanding service, handling everything from setup to cleanup seamlessly.

They’re looking for individuals who bring warmth, enthusiasm, strong communication skills, and a genuine ability to listen people who thrive in a team environment and take pride in creating memorable guest experiences.

If you’re seeking a workplace that celebrates your contributions, encourages professional growth, and values respect and balance, join their team to help deliver extraordinary events every time.

Job Title: Staffing Operations Supervisor
Salary: $69K-$75K
Location: Hollywood Branch
Work Model: In person
Schedule: Monday to Friday | Weekends and after-hours as needed (rotated on-call coverage)
Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

JOB SUMMARY:

Our client is seeking a Staffing Operations Supervisor to support the daily operations of a high-volume event staffing branch. This role is key to maintaining fulfillment goals, streamlining logistics, and delivering outstanding client service. Responsibilities include coordinating staff assignments, supporting recruitment efforts, monitoring event staffing needs, and guiding team performance. The role also involves collaborating with the Regional Operations Manager on employee training, coaching, and performance management, and stepping in to oversee operations as needed.

This is a fast-paced environment where every day is different, and the ideal candidate brings warmth, strong communication skills, a collaborative spirit, and the ability to adapt quickly. If you enjoy juggling multiple moving parts while leading with care and professionalism, this could be a great fit.

MAJOR AREAS OF RESPONSIBILITY include but are not limited to:
Staffing & Scheduling:

• Oversee daily scheduling and ensure timely, accurate fulfillment of all event orders
• Coordinate large staffing counts across multiple events, adjusting quickly to last-minute changes and priorities
• Match the right talent to each event by clearly communicating staffing needs to internal teams
• Confirm event staff and ensure they have all necessary event details and instructions
• Accurately input and review client orders (event specs, bill rates, documentation, etc.)
• Respond to a high volume of calls and emails with professionalism and urgency
• Participate in a rotated on-call schedule that includes some nights and weekends

Client Service:

• Maintain strong, ongoing relationships with existing clients
• Contacting clients proactively for orders
• Provide timely updates and follow-ups to ensure fulfillment and satisfaction
• Occasionally attend client events for check-ins, staff greetings, and quality assurance
• Collaborate with sales and operations teams to understand and meet client expectations

Recruiting & Onboarding Support:

• Assist in sourcing, screening, and onboarding new hires as needed to maintain a robust roster of qualified, professional, and experienced hospitality staff
• Focus recruiting efforts on talent that meets the service standards required to support our diverse base of clients
• Help facilitate orientations and training sessions
• Ensure proper documentation and compliance during the hiring process

Team Support & Collaboration:

• Support the operations manager with daily coordination, staff development, and continuous improvement
• Help guide the staffing team during manager absences
• Maintain confidentiality and follow company policies in all staff and client interactions
• Participate in staff training initiatives and departmental best practices

OTHER FUNCTIONS: 

• Other duties, as assigned from time to time.

What You Bring:

• High school diploma or equivalent required; bachelor’s degree in business, HR, or related field preferred
• 3–5 years of relevant experience, ideally in staffing, scheduling, or hospitality
• Clear, effective communicator—written, verbal, and interpersonal
• Organized with sharp attention to detail and strong follow-through
• Proficient with Microsoft Office; Mac familiarity is a plus
• Comfortable managing multiple moving parts in a fast-paced, deadline-driven environment
• Team-oriented with a collaborative mindset
• Social media skills for basic engagement and internal event visibility are a plus

Working Conditions:

• Frequent sitting, standing, phone use, and typing
• Occasional lifting (up to 10 lbs)
• Focus and flexibility required in a busy office with shifting priorities and daily change

ADA Accommodation Statement:

• The Party Staff provides reasonable accommodation per the Americans with Disabilities Act (ADA) and applicable state and local law. If you require an accommodation, please contact our HR department or Management. 

Background Check Requirements: Fair Chance Ordinance (FCO):

• Qualified applicants with arrest or conviction records will be considered for employment in accordance with the California Fair Chance Act. The Party Staff has justifiable reasons for conducting a criminal history review related to the specific job position, along with written justification. The Party Staff will provide a list of material job duties that have a direct, adverse, and negative relationship with a candidate's criminal history, which could potentially lead to the withdrawal of a conditional employment offer. 

Material Job Duties with Direct, Adverse Links to Criminal History:

• Client Interaction & On-Site Representation – Requires trustworthiness and professionalism; convictions involving violence, harassment, or theft may pose risks.            
• Team Leadership & Staff Coordination – Involves supervision and guidance; offenses related to workplace misconduct or violence could be disqualifying.                    
•  Hiring & Onboarding – Access to sensitive employee info; prior fraud or identity theft convictions may be problematic.
• Handling Confidential Information – Requires discretion with client and company data; breaches of trust or confidentiality are concerns.                                                 
• High-Pressure Communication & Scheduling – Demands reliability; substance-related offenses may raise red flags if recent.
• Access to the Public at Events – Staff may work in high-profile, public-facing environments; prior convictions involving violence, inappropriate conduct, or theft may present safety and reputational risks.