Sr. Regional Manager, Workplace Services

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

As the Sr. Regional Manager of Workplace Services (WPS), you will oversee CrowdStrike’s AMERs-based workplace and office operations. The Sr. Regional Manager will be responsible for the oversight of all day-to-day facilities and workplace operations throughout the AMER region, which currently includes leased

locations in Sunnyvale, Irvine, Austin, San Antonio, Arlington, Kirkland, and Minneapolis as well as any smaller, serviced office locations. He/she will provide oversight and direction to all AMER-based Workplace Services team members, with an emphasis on providing world class services to all CS staff and visitors. This role combines workplace services, facilities management, team leadership, project management, process implementation and tracking across the entire region. The ideal candidate demonstrates proven success in building, directing, and developing a diverse team while driving consistency across complex initiatives and programming to meet targeted timelines. This role liaises with key stakeholders in multiple regions to drive overall business success cross-functionally, including Human Resources, Procurement, Finance, IT/AV, Physical Security, and local senior leadership. This role is based in our Sunnyvale, CA location and is required to be in office 5 days per week. This role also requires recurring travel throughout the continental U.S. for team meetings, operational inspections and review, as well as targeted support for large scale company meetings and/or events. Global travel may also be required for recurring leadership meetings.

What You’ll Do:

• Leads and manages a team of site-specific Workplace/Office Coordinators across multiple geographies

• Champions the creation of thoughtful and relevant team meeting agendas and ushers moments of deliberate collaboration, including virtual and in-person meetings

• Ensures all regional offices are operated and maintained in alignment with world class standards and procedures

• Engages and drives continuous quality and process improvement initiatives across all disciplines of WPS and office operations

• Oversees the development and manages the annual operating budgets in their respective region, including financial variance tracking, and operations expenses management

• Determines and establishes work priorities and staffing needs, including staff development, goal setting, performance reviews, and career development planning for all WPS staff within region

• Outlines and manages all special projects and strategic initiatives within region, engaging and directing WPS staff for stretch assignments as needed

• Partners with the Director of Global Workplace Services and other Global Real Estate & Workplace Services (GREWS) leaders in the establishment and adherence of departmental operating procedures including customer service standards, performance and productivity of staff, preventative and corrective maintenance, and overall functionality of all regional offices

• Manages all 3rd party vendors in partnership with local WPS teams to develop and execute strategic departmental plans and standards, including janitorial, mechanical, physical security, foodservice, etc. This includes a key focus on the creation of and adherence to thresholds related to established minimum standards for WPS, in partnership with Director of Global Workplace Services

• Establishes and maintains open, collaborative relationships with cross-functional team members across several varying time-zones and regions, including landlord/building management, vendors, contractors, and consultants

• Develops and maintains strategic relationships with executive and senior leadership to ensure that services are aligned with business requirements – keen focus on directing the WPS staff to embrace a world class, hospitality-first mindset

• Establishes and drives continuous focus on departmental quality assurance and casualty prevention/safety procedures. Includes ownership in establishing and maintaining local Health & Safety policy and requirements

• Recurring regional travel to conduct site-based operational reviews and inspections, driving proactive management of all CS office operations within region

• Interacts with various support groups and actively drives conversations and deliverables to ensure regulatory and compliance systems are maintained, and/or implementing processes where necessary

• Partner with GPS (Global Physical Security) on all office related security matters

• Partner with AV/IT Service Desk on all conference and meeting room technical operations, driving functionality and corrective actions where necessary

• Partners with GREWS leadership on the operational aspects of any new regional office locations, expansions, and/or other physical workplace related renovations

• Directs all WPS and office operations (in remote capacity) for serviced office locations that lack a dedicated WPS coordinator or receptionist. This includes partnering with local leadership to identify and execute against core workplace needs

• Partners with internal stakeholders on the operational excellence of the Executive Briefing Center within the Sunnyvale office. This includes janitorial coordination as well as food service and reception support where needed

What You’ll Need:

• College degree or industry-specific work experience of increasing responsibility with 10+ years relevant exposure in regional workplace/facilities/office management including multi-site operations

• Ability to exercise independent judgment/solid decision-making skills, anticipate customer needs, and have a service-first mentality

• Ability to set and reevaluate goals for self and all direct reports, demonstrate the ability pivot direction quickly; take initiative and multi-task

• Excellent oral/written communication, provides information in a clear/concise manner; good interpersonal skills; proven ability to interact with all levels of employees including senior executives

• Can manage high volume workload and drive results to meet deadlines

• Possess excellent business judgment, problem-solving and decision-making abilities; proven ability to overcome challenges using innovative solutions

•  Keen understanding of sourcing/procurement, building infrastructure systems, FF&E maintenance, vendor management and customer service

• Possess effective project management, planning, and programming skills

• Knowledgeable with all common business computer applications including Word, Excel, PowerPoint.

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Benefits of Working at CrowdStrike:

• Remote-friendly and flexible work culture

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs 

• Competitive vacation and holidays for recharge  

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

Right to Work

CrowdStrike, Inc. is committed to equal pay for equal work in its compensation practices. The base salary range for this position in the U.S. is $0 - $0 per year + variable/incentive compensation + equity + benefits. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location.