Staff Technical Writer

Alloy is where you belong!

Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 600 of the world’s largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers.

Through our values: Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, Best Fintech to Work for by American Banker, year after year.

Check out our investors and read more about us here.

What you'll be doing

Reporting into the Chief of Staff, Technical Solutions, the Staff Technical Writer will be responsible for: 

• Content Development & Maintenance
  Own the end-to-end creation and maintenance of high-quality technical documentation, including product guides, API references, onboarding materials, and internal knowledge resources. Ensure all content is accurate, accessible, and aligned with evolving product functionality and user needs.
• New Product & Feature Documentation
  Partner closely with Product, Engineering, and Product Marketing to document new features and product releases. Translate complex technical concepts into clear, concise documentation that enables successful adoption by both technical and non-technical audiences.
• Process Leadership
  Establish scalable documentation workflows, version control practices, and content governance standards. Serve as the point person for defining and refining documentation processes across the company to ensure consistency, quality, and speed.
• Cross-Functional Collaboration
  Work closely with teams across Product, Support, Solutions Architecture, Sales Engineering, and Implementation to identify documentation needs and prioritize effectively. Act as a bridge between subject-matter experts and end users to deliver content that drives real impact.
• Continuous Improvement
  Regularly audit existing documentation for clarity, accuracy, and relevance. Proactively identify gaps and areas for improvement based on user feedback, support tickets, and internal enablement needs. Champion a mindset of continuous iteration and quality improvement.
• Documentation Strategy
  Shape the long-term vision for how documentation supports both customer success and internal scale. Advocate for best practices, contribute to tooling and platform decisions, and ensure documentation is treated as a strategic asset that supports company growth.

Who we’re looking for

• Experience:
  • 8+ years of experience in technical writing, preferably in a software or technology environment.
  • Experience managing documentation for complex software products or technical solutions.
• Writing and Communication Skills:
  • Strong writing, editing, and proofreading skills with the ability to create clear, concise, and user-friendly documentation.
  • Ability to translate technical information into content suitable for various audiences (e.g., developers, customers, internal teams).
• Technical Aptitude:
  • Familiarity with software development concepts, APIs, and developer tools.
  • Experience working with engineering teams to gather and verify technical information.
• Process Leadership:
  • Experience establishing or improving documentation processes, including workflows, templates, and style guides.
  • Ability to provide strategic direction on technical writing best practices.

Nice to have:

• Experience working in a company transitioning from a crowdsourced or decentralized documentation model.
• Experience with documentation management tools such as Notion, Zendesk, Markdown, Confluence, ReadMe or similar platforms.
• Basic understanding of version control systems like Git or tools such as GitHub.
• Experience with API documentation tools like Swagger or Postman.
• Exposure to agile development environments and ability to adapt to iterative processes.
• Experience creating multimedia documentation (e.g., screenshots, videos, diagrams).

We're a lean team, so your impact will be felt immediately, and opportunities will grow as the company scales up. If this all sounds like a good fit for you, why not join us?

At Alloy, we strive to attract and retain talent with a total rewards program that is competitive with other organizations of our size and stage. We are committed to ensuring each new team member has what they need to be successful in their role with a balanced range of compensation, equity, perks, and benefits. We actively share our philosophy with employees, with the goal of fostering openness and clarity. Finally, we work to administer our philosophy and drive consistency in order to promote equity and monitor the fairness of outcomes.

This position has a salary range of $150,000 to $175,000. The base pay may vary depending on job-related knowledge, skills, and region. In addition to a competitive base salary, this position is also eligible for equity awards in the form of stock options (ISOs).

Benefits and Perks 

• Hybrid work environment: employees are expected to work Tuesdays and Thursdays from our HQ in Union Square, Manhattan. Tasty lunches catered from a variety of local restaurants and frequent employee-organized cultural events contribute to our positive office energy. On Monday/Wednesday/Friday most employees Zoom into work from home while some take advantage of the quieter office.
• Unlimited PTO and flexible work policy
• Employee stock options
• Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
• 401k with 100% match up to 4% of annual employee compensation 
• Eligible new parents receive 16 weeks of paid parental leave 
• Home office stipend for new employees
• Annual Learning & Development annual stipend
• Well-being benefits include access to ClassPass, OneMedical, and Spring Health 

How to apply

Apply right here! You've found the application!

Alloy is proud to be an equal-opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter.