About Us:
SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle.
We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you’re enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!
What are we looking for?
As a Staff Technical Account Manager you will directly work with SentinelOne enterprise customers to drive adoption and continued value of our products and services and develop new business opportunities. You will create and maintain long-term relationships, manage complex implementation and onboarding projects, consulting assignments and technical escalations. You will also work closely with our Development, Product, Security, Senior Management and Support teams. You will become a technical authority, while constantly improving best practices for SentinelOne solutions and services.
What will you do?
- Own overall relationship with assigned large-scale clients while creating a platform for continuing value growth and loyalty.
- Lead complex implementation and onboarding projects for S1 products and services.
- Deliver professional and technical account management services following best practices and established procedures through proactive communication, strategic advisory, technical project management, service reviews, escalation management, training and more.
- Work independently to evaluate customer environments and architectures to deliver the appropriate design and integration solutions while maintaining a high satisfaction rate. This includes, but is not limited to, evaluating customers' business needs, infrastructure, security and compliance requirements.
- Work closely with Product, Engineering, Support teams, as well as Senior Management and Sales to advocate for customer needs, resolve technical and business issues, define feature requests, identify growth opportunities, and collect customer feedback.
- Maintain in-depth understanding of SentinelOne's technology, products, and services.
- Contribute to our knowledge base by creating best practices guides and video tutorials.
What skills and knowledge you should bring?
- At least 5 years of experience in field engineering, as a Senior Support Engineer (tier 3-4), Technical Account Manager, or Pre-Sales Engineer (required)
- Experience working with Enterprise customers (required)
- Training delivery experience (required)
- Strong application and/ or endpoint security background
- Experience with host base (endpoint agent) security solutions is preferred
- Multi OS support experience: Windows, Mac & Linux (mobile platforms - an advantage)
- Postgres experience or any other DB (queries and basic programming) - an advantage
- Previous scripting experience. At minimum a working knowledge of Python,Powershell, and Unix shell scripts
- Working knowledge of Windows Sysinternals is strongly preferred
- Strong project management skills
- Excellent customer oriented individual
- Professional and articulate with excellent written and verbal communication skills
- Ability to multitask and prioritize
- Fast learner, team player, problem solver, ability to work in fluctuating workload environment and with a globally dispersed, cross-cultural team
- Position can include travel of up to 20%
Why us?
- Beautiful and brand new office in Prague (Karlin)
- High-end Windows laptop and home-office-setup gear
- Generous Restricted Stock Units and access to an Employee Stock Purchase Programme
- Annual bonus based on your performance, paid out in 2 instalments
- Flexible Time Off on top of the standard 5 weeks of vacation
- Flexible Paid Sick Days and fully paid short term sick and short term nursing leave
- Global gender-neutral Parental Leave (16 weeks, beyond the leave provided by the local laws) and Grandparent Leave
- Volunteering paid day off and additional paid company holidays off (e.g. 4 days in 2022)
- Private medical care, pension insurance contribution, premium life insurance
- Full access to LinkedIn Learning, an e-learning platform
- Global Employee Assistance Program, including confidential counselling related to both personal and work life matters
- Refreshments and snacks at the offices, along with weekly massages and yoga at Prague office
- Optional company events for those who like to meet outside of work (sports days, BBQs, charity events, etc.)
SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
SentinelOne participates in the E-Verify Program for all U.S. based roles.
Top Skills
What We Do
SentinelOne is a leading provider of autonomous security solutions for endpoint, cloud, and identity environments. Founded in 2013 by a team of cybersecurity and defense experts, SentinelOne revolutionized endpoint protection with a new, AI-powered approach. Our platform unifies prevention, detection, response, remediation, and forensics in a single, easy-to-use solution.
Our endpoint security product is designed to protect your organization's endpoints from known and unknown threats, including malware, ransomware, and APTs. It uses artificial intelligence to continuously learn and adapt to new threats, providing real-time protection and automated response capabilities.
SentinelOne's approach to security is designed to help organizations secure their assets with speed and simplicity. We provide the ability to detect malicious behavior across multiple vectors, rapidly eliminate threats with fully-automated integrated response, and adapt their defenses against the most advanced cyberattacks.
We are recognized by Gartner in the Endpoint Protection Magic Quadrant as a Leader and have enterprise customers worldwide. Our customers include some of the world's largest companies in various industries such as finance, healthcare, government, and more.
At SentinelOne, we understand that cybersecurity is a constantly evolving field and that the threats facing organizations are becoming increasingly sophisticated. That's why we are committed to staying at the forefront of technology and innovation and providing our customers with the best protection against cyber threats.
We offer our customers a wide range of services, including threat hunting, incident response, and incident management. Our team of experts is available to assist you 24/7 and can help you respond to and manage cyber incidents quickly and effectively.
To learn more about our products and services, please visit our website at www.sentinelone.com or contact us to schedule a demo
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