Sr. Technical Training Specialist, NGS - Remote

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Discover Impactful Work

The Transplant Diagnostics division (TDX) of Thermo Fisher Scientific, formerly known as One Lambda, is the worldwide leader in manufacturing HLA typing and antibody detection assays and is known for its focus on quality, service and innovation.

The Sr. Technical Training Specialist, NGS is the product SME and offers an outstanding opportunity for the creation of innovative technical content, layout and setup for technical trainings delivered to our customers, Channel Partners, and employees virtually or in-person. The incumbent will facilitate collaboration with numerous functional teams to integrate self-paced eLearning and Virtual/Augmented/Mixed Reality into our current training strategies. This individual will develop a deep understanding of all OLI NGS products to support the Commercial and Technical Support activities for achieving annual revenue targets, including travel to customer sites if requested. 

The successful candidate will collaborate with business colleagues including managers from Technical Support, Software Development, Reagent R&D, Field Applications Scientists, Product Management, and Sales.

A Day in the Life

• Develop and deliver content for technical training programs focusing on the NGS product portfolio.

• Build proficiency models and certification programs to ensure outstanding product knowledge.

• Adapt to technological advancements; work both independently and collaboratively, maintaining harmonious relationships with all Thermo Fisher functions.

• Collaborate with R&D and Marketing to ensure course content accuracy and relevance, aligning with required workflows and product specifications.

• Become a subject matter authority on all NGS products, providing technical input on workflow and data analysis.

• Contribute to NPI for the NGS product portfolio, representing Service and Support in core teams.

• Facilitate the development of online training materials, including interactive self-paced eLearning courses, videos, and virtual/remote live programs.

• Ensure all training modules are updated continuously to reflect new product releases and key differentiators.

• Align technical training with broader business initiatives.

• Uphold laboratory protocols for quality assurance, ensuring accurate and safe procedures.

• Understand business practices and policies related to Sales activities.

• Maintain a professional corporate image and confidentiality of business information.

Keys to Success

Education

• Bachelor’s degree in Biological or Chemical Sciences, or related.

Experience

• Experience (preferably 5-10 years) in an HLA Laboratory or related industry.

• Clinical knowledge of Thermo Fisher products and the HLA field.

Knowledge, Skills and Abilities

• Public speaking experience preferred.

• Proficiency in Microsoft Office and content creation tools like Movavi, BioRender, and LMS such as Brainshark and Docebo.

• Ability to answer technical questions, troubleshoot issues, and meet annual goals.

• Strong communication, both oral and written, and the ability to work cross-functionally.

• This position involves daily computer use and occasional lifting of up to 50 lbs.

• Global travel up to 30% may be required.

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Compensation and Benefits

The salary range estimated for this position based in Texas is $84,400.00–$126,500.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards