Sr Technical Success Manager

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems!

As a Senior Technical Success Manager, you will create a trust relationship with our customers and assist them with their technical adoption and proper usage of the OutSystems technology. You will understand their ecosystem, internal processes and business needs to determine the best possible course of action and guide them through a plan that would maximize the value of the platform. Additionally, you will have the opportunity to explore not only topics related to development, but with all the areas that make us a full-stack platform, like AI, DevOps, Infrastructure, Monitoring, and others. You will also interface with multiple teams inside our company - Customer Success, R&D, Sales, Professional Services, Product Management, and Global Support - so that you will be an advocate for our customers' main challenges and needs.

And you’ll do this while having a LOT OF FUN, supported by a super team that will help you in every step of the way.

Main Responsibilities:

• Coaches customers in the successful implementation of OutSystems in highly complex and regulated IT Ecosystems

• Effectively bridges communication between multiple technical stakeholders at the Customer and OutSystems

• Drives cross-functional discussions strategically inside OutSystems and with Customers to drive the expansion of the platform usage to new areas

• Invests continuously in research on CS and OutSystems topics to act as a trusted advisor for the customer

• Working closely with key Field stakeholders (Sales, Customer Success, Solution Architects, etc...)

• Perform technical reviews and share knowledge to identify and prevent potential issues;

• Design technical adoption plans to ensure sustained growth in technology proficiency.

• Catalog, categorize, and share common customer issues with other OutSystems teams;

• Serve as a customer advocate within OutSystems;

• Deliver key OutSystems product road map updates;

• Provide an exceptional customer service experience.

Requirements

• 5+ years of experience in Mobile/Web application development;

• 3+ years of experience as Technical Team Lead / Technical Coach / Technical Account Manager;

• Knowledgeable in web and mobile development: HTML, CSS, Javascript, Relational Databases, C#, Java, ALM and APM practices and tools;

• OutSystems development and administration experience is strongly preferred

• Experience working in a professional services, support, engineering, sales engineering or development organization;

• Ability to manage and grow existing enterprise customer relationships by delivering relationship-based engagement

• Practical knowledge of modern IT Ecosystem e.g. VPN, firewalls, cloud providers (AWS/Microsoft/Google), container technologies, etc.;

• Outstanding written and verbal communication skills in English;

• Ability to explain complex information to customers clearly and concisely.

• Ability to travel;

• Bachelor's degree in a science or technical field, engineering, or computer science is mandatory.

The Longer Story:

OutSystems is a global leader transforming how companies innovate through software, empowering IT leaders with a better way to build the software that matters most.We are looking for talented and motivated people to join us in helping companies solve some of their most strategic business challenges, from modernizing their workplace processes to transforming their employee and customer experiences. As a member of the OutSystems global team, you will help build, deliver, manage, and evolve the software that is a low-code market leader and preferred by professional developers around the world.

OutSystems is a truly global company, with more than 800,000 developer community members, 1,700 employees, more than 500 partners, and thousands of active customers in over 75 countries and across 21 industries. Founded in 2001, OutSystems has offices in the United States, United Kingdom, the Netherlands, Portugal, Germany, the UAE, Japan, Hong Kong, Malaysia, Australia, India, and Singapore, and of course has a thriving, worldwide community of remote employees.

Working at OutSystems

Our goal is to ensure that OutSystems is a place for bright, happy, and motivated people who share a common purpose and take pride in excellent work towards our vision. Our culture is focused on building agility at scale, which allows us to operate with a high drive in a competitive market. At OutSystems, we operate like a startup at scale, where teams act as coordinated "startups" - a true Federation of Teams Culture. Our attributes define the core behaviors that fuel our innovation and foster agility at scale. We encourage our team members to collaborate, focus on results, act quickly, understand our business and reinvent themselves.

What do we have to offer you? 

• A company that continues to grow, change and innovate, and gives our teams the space to be proactive and creative. 

• Real career opportunities. We care about growth and development. Vertical career progression is an obvious possibility, but we also offer the possibility for lateral moves, joining different teams, and mastering specific skills. 

• Work colleagues that are as smart, hardworking and driven as you – and a team that is global. 

• Disrupting the status quo is in our DNA. In fact, it’s why our company exists.

• We “Ask Why” a lot. It helps us connect our individual work to the bigger picture and sometimes even uncover a better way.

Are you ready for the next step in your career? Then we’d love to hear from you!

OutSystems nurtures an inclusive culture of diversity, where everyone feels empowered to be their authentic self and perform at their best. A company that embraces the creativity and innovation that comes through diverse perspectives. We are committed to creating a team that reflects society through inclusive programs and initiatives and are proud to be an equal opportunity employer. All qualified applicants receive equal consideration regardless of race, place of origin, color, age, marital status, religion, sex, sexual orientation, gender expression or identity, protected veteran status, disability status or any other status protected by law.

Join us in disrupting the status quo of the low-code market, we give you the power to "Ask Why", you give our customers the power to innovate through software!