Job Description
This role will join the ServiceNow Platform team. In this position you will work with end-users, analysts, IT teams and key stakeholders to implement/execute for a minimum of 2 areas - ITSM, HR, CSM, ITOM, and/or CMDB solutions - leveraging technical best practices to deliver out-of-the-box and custom solutions to our customers on the ServiceNow platform.
We are looking for a team member who is innovative, eager, driven and motivated to rise to the challenges of a continuously evolving technological industry, and who wants to make an impact on the user experience of the businesses globally.
What You Will Do:
• Perform day to day support, administration and maintenance of the ServiceNow platform including mid-servers and integration points
• Work directly with end users to troubleshoot and resolve support issues
• Gather, identify, and document business requirements
• Develop clear and concise technical and process documentations
• Develop, install, and troubleshoot ServiceNow applications with possible integration with other programs
• Troubleshoot bugs, fix defects, support users and build enhancements for applications built in the platform
• Perform code reviews to ensure that the quality is being met with regard to coding standards, integration, extensibility, and security.
• Assist in maintaining detailed documentation of application design and code generation techniques used to train other developers on ServiceNow system software.
• Ensure that the software behaves as designed by testing it for bugs and performance during all stages of the development process.
• Provide guidance within the platform to design and implement ongoing improvements for a portfolio of processes
• Duties and responsibilities can be any combination of development as it relates to ServiceNow modules, tables, and system policies
• Develop reports for management on SLAs/KPIs as they pertain to service delivery
• Manage integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud
• Work with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems
• Work with architects to define the physical design, and with analysts and product managers to understand the requirements of technical solutions
• Develop and test application code, user interface and third-party integration components using prescribed application development guidelines
• Monitor health, usage, and overall compliance of ServiceNow and its applications, coordinates application and platform upgrades
• Evaluate and make recommendations on techniques, practices or technologies that would enhance our needs
• Train the junior members of the team on subject matter expertise to ensure continuous learning
Minimum Requirements:
•
Certified ServiceNow System Administrator;
• Bachelor’s degree in computer science or related field
Top Skills
What We Do
A trusted partner at nearly three million customer locations, Ecolab (ECL) is the global leader in water, hygiene and infection prevention solutions and services. With annual sales of $12 billion and more than 44,000 associates, Ecolab delivers comprehensive solutions, data-driven insights and personalized service to advance food safety, maintain clean and safe environments, optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, hospitality and industrial markets in more than 170 countries around the world.
For more Ecolab news and information, visit www.ecolab.com, or follow us on twitter.com/ecolab, facebook.com/ecolab or instagram.com/ecolab_inc.
