Sr. Program Manager - Stores & Social

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team:

The Advertising Team is reinventing advertising at eBay! We’re creating innovative ad-tech solutions to optimize the ad monetization and experience on eBay. Our goal is to build a valuable experience for both buyers and sellers, while also driving performance for advertisers. To that end, we are innovating rapidly in the ad-tech space and there is no shortage of new challenges for motivated individuals. Additionally, as part of the Advertising Team, we are also reinventing our Stores and Social platforms, ensuring we also create delightful experiences for all our sellers and buyers in different areas of the product.

Read about some of our products and recent work here:

https://pages.ebay.com/seller-center/listing-and-marketing/promoted-listings.html

http://www.ebayads.com

About the role:

We are looking for a Sr. Program Manager to join one of the fastest growing teams at eBay. Your focus will be on crafting a strategy, leading and managing a complex program within our Advertising organization, ensuring the delivery of ambitious roadmaps from inception to implementation. You’ll get to partner with stakeholders horizontally and vertically within the organization - across product managers, engineers & technical leads, product marketing managers, sales and operations.

The focus of this role will be on our Stores & Social product. You will be working in a startup-like environment, working with multiple stakeholders on a strategy and vision that will then need to be executed properly.

What you will accomplish: 

• Act as a true leader and owner of your program by setting a strategy for the short and long-term success of the organization, ensuring optimal customer satisfaction.

• Influence, negotiate, unblock and make key decisions that will lead the teams to hit their targets.

• Analyze, understand and take next steps based on your program's metrics and competitive landscape. 

• Anticipate, assess and manage issues and risks independently; perform as needed root cause analysis and recommend mitigation plans.

• Lead quarterly and annual planning processes to ensure your program’s roadmap is successful. Lead key operating rhythms within the advertising team and between partner teams; improve processes and help solve partner concerns, even through ambiguity.

• Balance trade-offs between business needs with technical constraints; gaining consensus across partners along the way. Communicate and collaborate effectively, at all levels, including executive updates and presentations, and program documentation and tracking.

• Level up the organization through strong program management standards.

What you will bring:

• Bachelor’s degree in Business, Engineering, Computer Science or equivalent. 10+ years of working experience with partners within Program/Product/Engineering/Sales/Ops organizations. Minimum 5+ years’ operating as a project/program manager in a product and tech environment.

• Proven technical background, allowing you to lead conversations and workflows with engineering teams.

• Solid experience working in an end to end, cross functional environment with engineering, design, product, sales, ops, and project management counterparts to deliver products/services.

• Capability of leading through influence, negotiation and information management and remaining execution focused; holding stakeholders accountable to greater goals regardless of level of seniority. 

• Ability to operate independently with very little to no guidance, showing initiative even under unfamiliar or ambiguous circumstances. Ability to work well as a member of a global and highly integrated team composed of both technical and non-technical members.

• Willingness to be hands-on and do whatever is vital; while also training others on the team where additive to project success (ownership/apprenticeship mentality).

• Being clear and concise in both verbal and written communications including presentations (e.g., functional/technical specifications, status reports, etc.).

• Demonstrated track record of leading large-scale projects in a product environment from conception through completion Knowledge of Agile development practices and tools; prior experience with Lean and/or Six Sigma analytical techniques.

• Strong and positive culture, ethics and values, eager to show curiosity and learn from others.

• Ideally, proficient in tools such as Airtable, Jira, and Google Suite.

• The ideal candidate will have some Ads and/or E-commerce experience.

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