Sr. Operations Manager

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. 

Owens & Minor teammate benefits include:

• Medical, dental, and vision insurance, available on first working day

• 401(k), eligibility after one year of service

• Employee stock purchase plan

• Tuition reimbursement

Summary

Coordinates and leads all Distribution Center operations activities, including receiving, warehousing, shipping, delivery, customer quality, and product inventory accuracy in a manner consistent with company service and cost objectives.

Core Responsibilities

· Directs all Operations which includes, Halyard, Owens & Minor medical distribution, and kitting distribution and teammates within a large Distribution Center (DC) (based on revenue, complexity, and headcount).

· Provides initiative-taking feedback to Operations Managers and Supervisors, initiating management coaching, teammate performance feedback, supervisory performance feedback, and corrective actions where needed.

· Responsible and accountable for achieving agreed upon financial goals for the DC operating expenses (Warehouse Expense, Occupancy Expense, and Inventory Shrink).

· Reviews and approves appropriate DC or functions’ expenses and makes capital recommendations where appropriate.

· Leads the achievement of DC or functional Key Performance Indicators in the areas of Safety, Quality, Productivity, and Turnover.

· Oversees all customer service for the DC or functions, resolving issues relating to service quality, pick pack and ship requirements, and deliveries. Coordinates with local Account Management team, and Corporate Operations as needed.

· Implements the conversion of new customers at the DC to ensure successful implementation of new business.

· Enforces DC adherence to company developed SOP’s / WI’s for warehouse management and transportation.

· Monitors and reports performance of DC or functions, implementing root cause analysis to consistently work towards improving teammate relations, customer quality, and operational efficiency.

· Oversees DC or functions’ succession planning, identifying, attracting, developing, coaching, and retaining talent.

· Ensures adherence to all regulatory requirements regarding scheduled drugs, hazardous material, dating merchandise, storage requirements and reporting agencies (DOL, DEA, FDA, OSHA, etc.). Acts as the Designated Representative (DR) for the DC where required by licensing and compliance laws / regulations.

Qualifying Experience

· Bachelor’s degree required

· 9 or more years of professional supply chain or warehouse operations experience, preferably within the healthcare/medical/medical device industry

· Previous supervisory, leadership, planning, communication, organization, and people motivation experience highly preferred or any combination of relevant education and experience to meet the above requirements

· In depth knowledge of supply chain management, logistics, distribution, and/or warehouse management best practices.

· Strong financial acumen including prior profit and loss responsibilities.

· Ability to work fast and effectively within a matrix environment.

· Demonstrated leadership and people management skills with an ability to lead, coach and mentor all levels of teammates.

· Proven team building skills, both internal and external, with the ability to motivate and direct the work of others.

· Exceptional customer relationship skills.

· Excellent communication and interpersonal skills with an ability to influence senior level management.

· Excellent planning and organizational skills with demonstrated ability to direct large complex initiatives across a broad network and ensure completion.

· Proven ability to analyze and conclude; ability to apply Continuous Improvement methodologies and to standardize processes across multiple sites and functions.

· Ability to lead and drive change among peers and direct reports.

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If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.