Sr. Manager, Business Applications

When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.

The Sr. Manager, Business Applications will report to the Chief Information Officer. This individual will be responsible for all business applications at Accurate including Salesforce, HR systems, Oracle NetSuite and numerous other business applications that support sales, marketing, HR, finance and operations. He or she will work cross functionally across all the departments within Accurate as well as key partners including Engineering, Product, Business Applications and the Revenue teams. This individual plays a key role in the technology organization participating in strategic planning for their area, overseeing critical initiatives and ensuring the successful execution of our key priorities.

Responsibilities

• Application Strategy & Planning
• Responsible for ensuring the right technology and application stack is being deployed for the right business need.
• Assist in the development of our application roadmap and oversee its execution
• Collaborate with executive leadership to align software application plan with business goals and objectives
• Keep abreast and updated on industry trends and emerging technologies to ensure that our application footprint remains cutting-edge, scalable and stable
• Identify opportunities for efficiency and cost savings
• Establish process standards and metric targets
• Application Software Operations
• Collaborate with cross-functional teams to define requirements for new projects and initiatives
• Ensure projects and feature requests are delivered on time and successfully delivering on business outcomes
• Develop and implement best practices, standards and procedures
• Ensure adherence to security standards
• Meet department OKR’s and metric targets
• Application Reliability and Performance
• Establish and maintain service level objectives (SLOs) and key performance indicators (KPIs) for key applications
• Application Support:
• Manage global support for business applications
• Responsible for working with technical operations on application deployment
• Vendor Management
• Manage relationships with infrastructure vendors, ensuring timely delivery and quality of services
• Evaluate vendor proposals, negotiate contracts and manage vendor performance
• Team Leadership and Management
• Lead and manage a global team of application developers and administrators
• Foster a culture of collaboration, innovation, and continuous learning within the team
• Define team goals, set performance expectations and conduct regular performance evaluations
• Collaborate with other technology leaders and stakeholders to align application plans with overall technology strategy
• Communicate effectively with leadership and provide regular updates on business application initiatives, challenges and accomplishments

Qualifications

• 15+ years of experience in technology
• Strong experience with Salesforce Sales & Service Cloud
• Experience operating in a global environment
• Knowledge of Workday and HR applications
• General knowledge of SaaS business applications that increase worker productivity
• Solid problem solving, conflict resolution and negotiation skills.
• Critical thinking skills
• Strong teamwork and collaboration skills
• Ability to thrive in a role that is constantly changing to meet evolving demands.
• Self-leader able to lead others and embrace unpredictable circumstances.
• Detail oriented, with strong written and verbal communication

The Accurate Way:

We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – core values that dictate what we stand for, and how we behave.

Take ownership.

Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.

Be open.

Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.

Stay curious.

Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.

Work as one.

Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed.

About Accurate Background:

Accurate Background’s vision is to make every hire the start of a success story. As a trusted provider of employment background screening and workforce monitoring services, Accurate Background gives companies of all sizes the confidence to make smarter, unbiased hiring decisions at the speed of demand. Experience a new standard of support with a dedicated team, comprehensive technology and insight, and the most extensive coverage and search options to advance your business while keeping your brand and people safe.

Accurate is an equal-opportunity employer and is committed to hiring talented and qualified individuals with diverse backgrounds. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Accurate will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

Special Notice:

Accurate is aware of schemes involving fraudulent job postings/offers and/or individuals or entities claiming to be employees of Accurate. Those involved are offering fabricated employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Accurate, please contact [email protected].

- Please be advised that all legitimate correspondence from an Accurate employee will come from "@accurate.com" email accounts.

- Accurate will not interview candidates via text or email. Our interviews are conducted by recruiters and leaders via the phone, Zoom/Teams or in an in-person format.

- Accurate will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.