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BASIC PURPOSE
The Sr Coordinator, Operations will enable distribution center operations by independently performing a wide range of office activities, responding to various inquiries and providing resolution to problems, and directly supporting warehouse and transportation leadership as necessary.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Ensure optimal warehouse and transportation operations by preparing and processing routine forms, reports, and documents (inbound documents, discrepancy reports, stock and damage claims, time sheets, requisitions, DVIR’s, shipping labels, backhaul spreadsheets, delivery window dispatch, driver key log, transportation route update, etc.) following standard procedures. Solve and/or escalate problems as they arise.
- Communicate with internal and external customers to support staff and customer needs. Respond to general inquiries and telephone calls. Respond to requests by researching information, ensuring a resolution is achieved for all inquiries and requests.
- Verify information and data to ensure market compliance with regulations and procedures. Escalate and support warehouse and transportation teams as they work through compliance issues.
- Collect, track, and input data on relevant operations metrics to support tracking warehouse and transportation performance (including shorts, mispicks, dump/damage, service level, associate over-time, trailer temp log, etc.). Support efforts to improve metrics and actively track against them.
- Create and maintain basic charts, graphs, spreadsheets and databases to prepare for manager’s review.
- Support in training and developing junior clerical teammates.
- Monitor inventory level of office supplies and initiate purchase orders.
- Other duties as assigned by manager.
SUPERVISION:
- N/A
RELATIONSHIPS
- Internal: Operations manager and staff, purchasing department
- External: N/A
WORK ENVIRONMENT
- The work will take place at a desk in an office environment but may occasionally require work in normal warehouse environments including cooler and freezer areas where temperatures may be as low as -5 degrees.
MINIMUM QUALIFICATIONS
Related Experience/Requirements:
- Minimum of three years of clerical experience required.
Knowledge/Skills/Abilities:
- Excellent communication both verbally and in writing.
- Excellent telephone and customer service ability.
- Strong math, analytical, and organizational skills with high attention to detail.
- Intermediate computer skills with proficiency in programs such as Microsoft Word, Excel, Access, and Outlook.
- Problem solving and critical thinking abilities to solve problems of an intermediate scope.
- Perform cross-functional activities, and work on a varying schedule.
- Strong teamwork skills with the ability to support others in the department and division.
Education
- High school diploma or GED/equivalent required.
PREFERRED QUALIFICATIONS
- Preferred experience in a distribution business environment.
- Knowledge of DOT Hours of Service Regulations.
- Knowledge of our geographic delivery area.
Certifications/Training
- Preferred experience in the following areas: SAE, Truck Builder, Red Prairie, Kronos, Road Net, XATA, Shopfax, Tandem, PowerDock, Checkpoint, Omnitracs, Airclic, equipment inventories, and warranties.
PHYSICAL QUALIFICATIONS
- Must be able to perform the following physical activities for described length of time:
OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER
JOB REQUIRES WORKER TO WITH FREQUENCY:
STAND OCCASIONALLY
WALK OCCASIONALLY
DRIVE VEHICLE N/A
SIT CONTINUOUSLY
LIFT
1-10 lbs (Sedentary) OCCASIONALLY
11-20 lbs (Light) OCCASIONALLY
21-50 lbs (Medium) OCCASIONALLY
51-100 lbs (Heavy) OCCASIONALLY
Over 100 lbs (Very Heavy) N/A
CARRY
1-10 lbs (Sedentary) OCCASIONALLY
11-20 lbs (Light) OCCASIONALLY
21-50 lbs (Medium) OCCASIONALLY
51-100 lbs (Heavy) N/A
Over 100 lbs (Very Heavy) N/A
PUSH/PULL OCCASIONALLY
CLIMB/BALANCE2 OCCASIONALLY
STOOP/SQUAT OCCASIONALLY
KNEEL OCCASIONALLY
BEND OCCASIONALLY
REACH ABOVE SHOULDER FREQUENTLY
TWIST OCCASIONALLY
GRASP OBJECTS3 FREQUENTLY
MANIPULATE OBJECTS4 OCCASIONALLY
MANUAL DEXTERITY5 OCCASIONALLY
1 (Push/Pull: Hand truck, gate, straps, metal ramp, truck door, dolly, boxes, truck gear shift)
2 (Climb/Balance: In/Out Truck/Trailer to cab. On/Off ramp to ground level and side doorsteps and Platform of trailer. Stairs)
3 (Grasp Objects: Hand truck, boxes, cartons, steering wheel)
4 (Manipulate Objects: Boxes, dolly, metal truck ramp, hand truck, paperwork, truck gate, straps)
5 (Manual Dexterity: Typing, use of office machines such as copiers, printers)
Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state minimum wage thresholds). The expected base rate for this role is between
$19 - $29
***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***
Top Skills
What We Do
US Foods is one of America’s great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed.
With 28,000 associates and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions.
US Foods is headquartered in Rosemont, IL, and generates more than $28 billion in annual revenue. Visit usfoods.com to learn more.
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