Sr. Client Management Associate

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

The Senior Associate, Client Management is on the front lines every day as a trusted adviser for our clients. Part coach, analyst, strategic adviser, project manager, and product expert, our Client Strategy team is continually focused on helping our clients improve the benefits they reap from working with Teladoc Health's products and platforms.

Essential Duties and Responsibilities

• Lead a portfolio of Teladoc Health clients with varying complexity, which may include enterprise employers, health plans, or health systems.
• Work with clients to define and execute a Teladoc Health program strategy, integrated with their broader benefit offerings clinical care delivery.
• Manage the end-to-end renewal process for your clients.
• Collaborate with Sales to manage and grow business within the client portfolio.
• Convert “model” clients into Teladoc Health advocates, leveraging their success for references, case studies, blogs, etc.
• Drive client success in tangible metrics such as improved member health outcomes, financial benefits, member retention and renewals, and product expansion and review progress on a regular basis.
• Build and maintain productive relationships with key stakeholders at all levels, including benefit managers, VP/SVP/C-Suite execs, health plan Account Executives, and consultants.
• Identify client challenges and risk areas, develop solutions, and execute proactively to avoid churn.
• Maintain high levels of client engagement, satisfaction, and loyalty, as measured by high client satisfaction scores.
• Support leadership and more senior CSMs to define and execute a program strategy for large key enterprise accounts.
• Manage client issues and escalations, collaborating with partner teams such as Client Strategy/Launch, Member Support, Operations, Analytics, R&D, and Sales, as required.

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Supervisory Responsibilities

No

Qualifications Expected for Position

• Bachelor’s degree in related field.
• 3+ years of account management experience working healthcare industry (ie. in the health insurance, benefits, wellness, or healthcare industry) required.
• Experience managing end-to-end renewal process for your clients and expansion opportunities preferred.
• Strong presentation and storytelling skills, which will be evaluated during the recruiting process.
• Experience building and maintaining productive relationships with key stakeholders preferred.
• Experience with PowerPoint required.

Required license or credential needed to perform job: N/A

The above qualifications, knowledge, experience, and/or background are expected but not required for this role.

Work Environment                                       

                              ☐ Office           ☒  Remote                 ☐ Hybrid (Office & Remote)

Travel: ≤10%

Travel percentage reflects an estimate and is subject to change dependent on business needs.

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.  Teladoc Health will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual in line with company policy.

About Us

Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.

Job Description Acknowledgment

This job description is a general overview of nature and level of work performed by employees with this job designation It is not intended to be a comprehensive list of all duties, responsibilities and qualifications required of this position.  Management reserves the right to add, delete, and/or modify any of the job duties or requirements at any time.  I acknowledge that I have read and understand the above job description. By signing this job description, I understand the duties that are expected of me.

The base salary range for this position is $70,000 - $90,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here Teladoc Health Benefits 2025. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.