Client Lead

Method is a global design and engineering consultancy founded in 1999. We believe that innovation should be meaningful, beautiful and human. We craft practical, powerful digital experiences that improve lives and transform businesses. Our teams [based in New York, Charlotte, Atlanta, London, Bengaluru, Mexico and remote] work with a wide range of organizations in many industries, including Healthcare, Financial Services, Retail, Automotive, Aviation, and Professional Services.

Method is part of GlobalLogic, a digital product engineering company. GlobalLogic integrates experience design and complex engineering to help our clients imagine what’s possible and accelerate their transition into tomorrow’s digital businesses. GlobalLogic is a Hitachi Group Company.

This role encompasses various organizational strategic, operational, and leadership functions. ​​The Client Lead role is intended for accounts with long-term growth potential, and the number of accounts assigned to each Client Lead may vary depending on the level of effort required to support them. Activities may include things such as:

• Sales support
• Solution staffing 
• Executive Leadership
• Operational oversight
• Account prioritization
• Operational resiliency
• Solution development
• Analysis of sales outcomes
• Team leadership and mentorship
• Client account management and growth
• Mentoring for scalable creation of services and delivery
• Offering development with a focus on market strategy and product development

Areas of Responsibility

The Client Lead is a strategic role requiring business acumen, Product leadership, digital expertise, and exceptional Consulting skills. This individual is familiar with a large-scale Digital Product environment and will act as the primary liaison between the consultancy and its clients, ensuring that all projects align with the client's strategic objectives and are delivered to the highest standards.

Client Relationship Management

• Develop and maintain strong relationships with key stakeholders within client organizations.
• Understand the client's business, including their industry, competitive landscape, and business drivers.
• Act as the main point of contact for clients, providing consistent, timely, and effective communication.

Strategic Consulting

• Collaborate with clients to identify their business needs and objectives.
• Provide strategic advice on how digital solutions can address client challenges and drive growth.
• Work closely with the consulting team to ensure that proposed solutions align with the client's strategic goals.

Delivery & Project Oversight

• Maintain an annual 25% billable target 
• Provide SME Solutions support for pursuit opportunities and RFP responses
• Successfully build and maintain client relationships and identify opportunities for extension 
• Mentor and foster internal relationships as a workstream lead across the various business units 
• Serve as a project lead and SME on various engagements 
• Oversee the delivery of digital consulting projects, ensuring they are completed on time, within budget, and to the client's satisfaction.
• Coordinate with project managers, consultants, and technical teams to ensure smooth project execution.
• Monitor project progress, address any issues that arise, and make adjustments as necessary to ensure successful outcomes.

Account Growth

• Identify opportunities for expanding business with existing clients
• Collaborate with the sales team to pursue opportunities.
• Contribute to the development of proposals and presentations for new business pitches.
• Stay abreast of industry trends and digital innovations to continuously offer value-added solutions to clients.

Collaboration and Leadership Enterprise Solutions

• Work closely with various teams within the consultancy, including strategy, technology, and creative teams, to deliver holistic digital solutions.
• Foster a collaborative environment that encourages the sharing of ideas and best practices.
• Mentor and support team members, contributing to their professional growth.

Qualifications

• 10+ years experience working in a Consulting, Digital Services Agency or Industry 
• Proven experience in client-facing roles within the digital consulting or similar industry.
• Strong understanding of digital technologies and how they can be leveraged to solve business problems.
• Excellent communication, negotiation, and presentation skills.
• Ability to manage multiple projects simultaneously and work under pressure.
• Strategic thinker with a proven track record of delivering results.

Why Method?

We look for individuals who are smart, kind and brave. Curious people with a natural ability to think on their feet, learn fast, and develop points-of-view for a constantly changing world find Method an exciting place to work. Our employees are excited to collaborate with dispersed and diverse teams that bring together the best in thinking and making. We champion the ability to listen, and believe that critique and dissonance lead to better outcomes. We believe everyone has the capacity to lead and look for proactive individuals who can take and give direction, lead by example, enjoy the making as much as they do the thinking, especially at senior and leadership levels.

We believe in work/life balance. Seriously. We offer a ton of competitive perks, including:

• Continuing education opportunities 
• Flexible PTO and work-from-home policies 
• 401K matching
• Health, Dental and Vision benefits, starting on day 1
• Company lunches, company outings, along with a lot of snacks 
• Health and wellness programs 
• Other location specific perks (just ask!)

Next Steps

If Method sounds like the place for you, please submit an application. Also, let us know if you have a presence online with a portfolio, GitHub, Dribbble or other platform.

* For information on how we process your personal data please see Privacy.

* If you are a California resident, more details on how we process your personal information can be found in the CCPA Recruitment Privacy Notice (https://www.globallogic.com/privacy/ccpa-recruitment-privacy-notice/)"

Colorado Applicants (Colorado Equal Pay for Equal Work Act Disclosure):  The starting salary range for this role to be performed in Colorado is estimated to be between  $160,000 to $210,000 annually.  This salary range is specific to Colorado residents only, and provided as a general estimate.  The amount offered may be higher or lower. Method  takes many factors into making an offer, including candidate qualifications, work experience, operational needs, travel and onsite requirements, internal peer equity, prevailing wage, responsibilities, and other market and business considerations. 

New York City Applicants (New York City Local Law 32;  Pay Transparency Law):  The starting salary range for this role to be performed in New York City is from $160,000 to $210,000. This salary range is specific to New York City residents only, and provided as a general, good faith estimate. The amount offered may be higher or lower. Method takes many factors into making an offer, including candidate qualifications, work experience, operational needs, travel and onsite requirements, internal peer equity, prevailing wage, responsibilities, and other market and business considerations.