Sr. Client Account Executive, Mid-Market

Posted 2 Days Ago
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Austin, TX
Senior level
Information Technology
The Role
The Sr. Client Account Executive at Dialpad is responsible for strategic account management and driving revenue growth by cultivating relationships with Mid-Market customers. They create a sales strategy, meet sales goals, and deliver exceptional customer experiences through effective communication and solutions selling techniques.
Summary Generated by Built In

About Dialpad

Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.

About the team

A Client Account Executive, Mid-Market at Dialpad is responsible for providing best in class strategic account management across a portfolio of existing Dialpad customers while growing YoY revenue. Serving as a consultant to the client, the CAE will show the value of what's possible through the implementation of additional Dialpad product suite offerings.

The CAE will develop and execute on a sales strategy for their book of business. They will be responsible for meeting/exceeding sales and revenue goals and objectives, overall customer relationship management and customer satisfaction. The CAE is ultimately responsible for making sure our customers are constantly realizing the value of their account, driving positive outcomes for both the customer and Dialpad. 

The CAE is a member of the Sales organization, will carry a revenue quota and will report directly to their front line sales leader.  

What you’ll do

  • Focused on a portfolio of Mid-Market customers, the Mid-Market CAE will own the sales process from start to finish. You will work closely with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing and Dialpad Partners to grow our existing customer base.
  • Create a territory account plan for how you will consistently achieve your quarterly goals and activity metrics.
  • Cultivate relationships with our customers to gain insight into customer strategy and expansion plans—aligning our product suite with their goals.
  • Generate pipeline and drive an efficient sales process
  • Achieve or exceed quarterly revenue goals.
  • Serve as a Dialpad expert and become a trusted advisor and resource for your customers. 
  • Identify customers who would be a good fit for the Customer Advisory Board and Executive Sponsor Program. Become an advocate for the customer back to Dialpad.

Skills you’ll bring

  • 5+years of experience in a closing sales role. Previous Mid-Market experience preferred.
  • Proven success in meeting and exceeding revenue targets with either a New Business or Account Management background. 
  • Ability to communicate, present and influence key stakeholders and decision makers.
  • Experience with solution selling techniques such as SPICED and/or MEDDICC.
  • Experience providing timely and accurate forecasts to sales leadership. 
  • Excellent time management skills with the ability to track numerous details.
  • Willingness to travel to customer locations or events as needed.
  • SaaS sales background required, bonus points for UCaaS/CCaaS.
  • Experienced with CRM software (ex. Salesforce) and GSuite tools (Google Sheets).

Dialpad benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year. 

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work BeautifullyDelight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

The Company
HQ: San Francisco, CA
841 Employees
On-site Workplace
Year Founded: 2011

What We Do

Dialpad is a cloud-based business phone system that turns conversations into opportunities and helps global teams make smarter calls--anywhere, anytime. We bring simplicity to the professional phone experience and some of the world’s most innovative companies use our platform. Dialpad's products span video meetings, cloud call centers, sales coaching and dialers and enterprise phone systems--and are all infused with the latest AI technologies to help every business make smarter calls. Customers include WeWork, Uber, Motorola Solutions, Domo and Xero. Investors include Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, Salesforce Ventures, Scale Venture Partners, Section 32, Softbank and Work-Bench.

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