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What We'll Bring:
The Senior Analyst takes charge of new batch product orders, receiving them from sales, defining the correct configuration and managing the development and delivery of the order back to the customer.
What You'll Bring:
What we’ll bring: Job Description Summary
- A welcoming and energetic environment that encourages collaboration and innovation. We consistently explore new technologies and tools to be agile.
- Flexible time off, workplace flexibility, an environment that welcomes continued professional growth through support of tuition reimbursement, conferences and seminars.
- Our culture encourages our people to hone current skills and build new capabilities, while discovering their genius.
- We prize flexibility, continuous improvement and openness, and offer a unique opportunity to combine technology with client relations and support.
What you’ll bring: Job Description
- Bachelor degree or equivalent relevant work experience, preferably in the Financial Services industry.
- Excellent communication and interpersonal skills.
- Internal and external customer facing experience.
- Ability to translate technical and functional requirements and collaborate with technical counterparts.
- Can explain technical concepts in layman's terms to a non-technical audience .
- Strong problem solving skills and ability to act decisively in fast paced, frequently changing environment.
- High Experience of proven ability to work independently, manage simultaneous assignments and effectively prioritize workload with competing priorities
- Familiarity working with data.
We’d love to see:
- Experience in the credit reporting, financial services or direct marketing industry is preferred.
- Excellent interpersonal and communication skills
- ETL Knowledge
Impact you’ll make: Additional Job Description
- Contribute to the full system lifecycle; from client and sales engagement, requirements gathering and criteria analysis, to the reviewing of the fulfillment of the solution for internal and external customers.
- The associate is needed for successful analysis of customer business requirements by assisting the technical team with developing an end to end processing solution that includes design, setup, test, delivery and documentation.
- Validate batch fulfillment system setup and output, based on requirements from the customer, which also includes direct customer communication to audit the results.
- Analyze and interpret how industry changes will affect program execution, fulfillment, and solution delivery.
Impact You'll Make:
Experience from these fields would be advantageous:
- Enterprise level software sales that either required customer specific customization to vanilla applications, or required development of bespoke software solutions for small to medium sized business customers.
- Junior project manager or project administrator within either internal or 3d party software / application development or deployment.
- Business systems analyst / junior analyst, again specific to software / applications development.
- Level 1 or 2 helpdesk specialist, with specific focus on root cause analysis, solution design and deployment.
- QC / Testing lead, again relevant to software / application development and deployment.
For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and targets.
Should you have not heard from us within 3 weeks from applying, please regard your application as unsuccessful.
Please note it is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa that has fibre, but will not be able to work in a location outside of South Africa.
A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line or install fibre in order to work effectively.
#LI-Remote
This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.
TransUnion Job Title
Sr Analyst, Customer Engagement
Top Skills
What the Team is Saying
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace.
We do this by having an accurate and comprehensive picture of each person.
This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.
Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve.
We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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Employees engage in a combination of remote and on-site work.
