Sr Administrative Assistant

• Provide legendary Customer Service by providing administrative support to member(s) of Department Teams and Leaders (up to and including the Director level). Responsible for overall department administrative functions and medium to highly complex projects as assigned.
• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.  
• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.  

• Work under broad supervision and may be assigned multiple concurrent general projects
• Anticipate Leaders needs and proactively resolve scheduling conflict
• Support and lead large event planning for the Department, including department projects and cultural activities
• Review department and company news closely and understand them in relationship to his or her organization
• Compose and edit correspondence with appropriate grammar and structure, including under Leader’s signature
• Proactively manage and prioritize calendars and itinerary to ensure most effective use of the Leader(s) time.
• Schedule and manage travel arrangements under direction of Leader(s)
• Practice effective meeting management for self and multiple Leaders
• Assist in onboarding of new Employees under supervision of Leader
• Organize and maintain all files, records and other information; ensures databases are up to date
• Serve as backup to Executive Assistant(s)
• Own routine department processes & programs and complete processes accurately and on time while seeking efficiencies and process improvement
• May perform other job duties as directed by Employee's Leaders

• Skilled in a high level of customer service delivery
• Ability to identify conflict and must seek to clarify details
• Skilled in office management & department procedures
• Ability to use MS Applications – Outlook, Word, Excel, Teams, and PowerPoint
• Ability to meet confidentiality expectations regarding confidential, proprietary and sensitive Company information
• Ability to communicate professionally with Leaders and all internal & external Customers
• Ability to prioritize and multitask, working with a high sense of urgency
• Ability to proactively seek creative ways to perform tasks in a timely and efficient manner (email, deadlines, calendar management, organization)
• Knowledge of the mission and purpose and vision of Southwest Airlines and their department Understands the different functions of the department

• Required: High School Diploma or GED

• Required: Intermediate level experience, fully functioning broad knowledge in Administrative Support or Customer Service related fields

• N/A

• Ability to perform work duties from limited space work station/desk/office area for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
• Ability to lift and/or pull medium weight loads (approx. 25-50 lbs) on occasion

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Ability to work in an on-call environment and flexible work schedule to support the needs of the business as needed

Pay & Benefits

• Competitive market salary from $58,850 - $65,400 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you'll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)  
• Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings** 
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit*** 
• Competitive health insurance for you and your eligible dependents (including pets) 
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment. 
• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits

***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.