Software Development Engineer II, Voice - Seattle

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. 

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing. 

Software Development Engineer II, Voice - Seattle 

Why We Have This Role

At Qualtrics, we need talented Software Engineers who are passionate about crafting innovative and reliable software solutions that address real-world challenges. You will work directly with Product managers, UX designers and other engineering teams in building elegant solutions to solve hard problems of voice data ingestion and transformation at scale. You will engage in brainstorming sessions that inspire creativity and drive the development of high-quality products. This position empowers you to take ownership of projects, allowing you to influence design decisions and implement best practices that enhance both functionality and user experience. By joining us, you will contribute to a collaborative environment that values innovation, ensuring that Qualtrics remains a leader in creating impactful solutions that shape the future of customer experience management.

 How You’ll Find Success

• Strong level of curiosity
• Takes initiative and shows scrappiness in getting things done
• Proven ability to work well in teams - partnering with managers, cross-functional teams, and teammates
• Takes an analytical mindset to approach problems and find solutions
• Shows a desire to learn new skills and grow in the role

How You’ll Grow

You will gain hands-on experience with our scalable tech stacks and grow your technical skills in software development and operations. You will receive guidance and mentorship from team members, ultimately enhancing your career trajectory.

Things You’ll Do

• Design and develop robust components and systems for the distributed processing of audio and textual data at scale, utilizing cutting-edge technologies and tools.
• Establish and refine operational practices to ensure the high availability and reliability of voice processing systems.
• Enhance your expertise in the telecom and audio processing domains, while deepening your understanding of industry standards.
• Create interactive tools for configuring and managing voice pipelines, optimizing user experience and operational efficiency.
• Investigate and leverage AI capabilities throughout every stage of the process and across all system components.
• Collaborate with colleagues across various locations and disciplines to achieve common goals.

What We’re Looking For On Your Resume

• 2-5 years of experience in a full-stack web engineering position.
• Experience with building distributed systems in the cloud, preferably on AWS.
• Strong software engineering practices (e.g. unit testing, code reviews, design documents, architecture reviews). disciplined approach to testing and quality assurance.
• A commitment to continuous learning and improvement in technology and software development.
• A bachelor's degree in Computer Science, Computer Engineering, or a related field.

What You Should Know About This Team
The Voice team of the Qualtrics Foundation Engineering Organization is responsible for building services and tools that handle and transcribe over 1M calls per day for hundreds of customers. Our tools operate entirely within the AWS environment, utilizing technologies such as Kubernetes, DynamoDB, SQS/SNS, RDS, DocumentDB, and more. 

• We emphasize continuous skill development and learning. Our team is currently transitioning from Jenkins to GitLab CI and/or Spinnaker to enhance our deployment processes.
• We operate at a high scale, managing Amazon resource limits and continuously assessing our efficiency to improve our services.
• This team collaborates with various internal platforms and infrastructure teams, promoting a culture of transparent discussions and constructive design reviews.

Our Team’s Favorite Perks and Benefits

• Wellness Reimbursement of $300 per quarter for wellness activities, including gym memberships, spa massages, workout equipment, meditation apps, and more.
• $1800 Experience Bonus to enjoy an experience of your choice, like a vacation or volunteer opportunity.
• Engaging QGroup Communities such as MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, all providing support and advocacy.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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