Principal Software Engineer, Core Platform & Infrastructure - Seattle

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

• As a Software Engineer at Qualtrics, you should love building simple solutions to solve hard scalability problems.
• Designing systems in an agile environment to withstand spiky load as well as organic growth, and owning quality from end to end is a rewarding challenge and one of the reasons Qualtrics is such an exciting place to work.
• You will be working on the Core Platform and Infrastructure team, building the foundation that all other engineering teams rely on.
• Succeeding on this team will involve being effective in multiple domains each with their own dedicated teams, collaborating effectively with them to understand their needs and communicate CP&I capabilities and constraints.
• You’ll operate with a high degree of autonomy, identifying the most important problems across the team and driving the execution of their solutions. You will represent the CP&I team in discussions and designs with engineering leadership.

• Qualtrics is a fast paced, dynamic environment where you will have the opportunity to build on and expand your experience through working on high impact projects, utilizing cutting edge tools and technologies, troubleshooting challenging problems and working alongside like minded and driven technical professionals.
• As a Principal Software Engineer you will also increase your scope by working through multiple teams within our group as well as collaborating with the larger principal engineering community in the company.
• You’ll have many opportunities to identify and tackle strategic issues in a variety of areas across engineering and the product.
• You will find solutions that achieve the right balance for the business in terms of quality, elasticity, cost, performance and scalability.

• Develop scalable, fast, robust, and simple cloud-based solutions to solve complex business problems related to core platform and infrastructure.
• Implement new features and optimize existing ones to drive maximum performance of our infrastructure.
• Work closely with, and incorporate feedback from other engineers and business partners
• Attend daily stand-up meetings, collaborate with your peers, prioritize features, and work with a sense of urgency to deliver value to your customers - our internal developers.
• Build and maintain common infrastructure components for a large engineering organization.
• Deliver features and improvements that directly impact the productivity and efficiency of internal developers.

• 12+ years of relevant experience.
• Strong level of curiosity and interest to learn.
• Strong algorithms, data structures and coding background.
• Disciplined approach to testing and quality assurance.
• Experience with Micro services Architecture and distributed systems.
• Experience with professional software engineering practices (e.g. unit testing, code reviews).
• Extensive AWS Administration experience, including but not limited to: EC2, S3, IAM, Lambda, etc.
• Experience working on common infrastructure for a large engineering organization.
• Experience delivering features for internal developers.

The Core Platform and Infrastructure team is responsible for a diverse set of areas for the engineering organization. These include Networking, Cloud Architecture, Compute platforms (from VMs to container orchestration through server less workloads), Observability (o11y), Developer Experience, and more. You are unlikely to find another team with exposure to so many technical areas. You will contribute to roadmap planning across all these areas and drive cross team initiatives. You will lay the groundwork and platform for the direction of the engineering platform for years to come.

All our teams operate within a DevOps culture. Some things you will take part in:

• You will ensure our platform exceeds goals for availability, capacity, efficiency, scalability, and performance
• You will dedicatedly monitor end-to-end system performance to identify bottlenecks, potential failures and deliver service capacity planning and demand forecasting.
• You will communicate w/ engineers & partners and describe problems succinctly to enable issue management

• Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
• $1800 Experience bonus to be used for an “Experience” of your choosing
• Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, QAble, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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