On Site Support Supervisor II

Inside the Role

The On Site Support Supervisor II will be responsible for a team of resources responsible for the 24x7 Production Critical IT Support of the Detroit Powertrains Operations. The scope of this responsibility covers all areas of IT across hardware, networks and applications. To succeed you will need to be able to lead both direct reports as well as the larger cross functional organization, including outsourced service providers. In addition to the Service Operations support this role will also have 1-2 large transformational projects assigned at any given point in time. The project responsibilities will cover all Project Management knowledge areas and phases from analysis, scoping, development / delivery, testing and hand over to support resources. These projects will have direct impact to the ongoing success of the Detroit Operations by either bringing efficiency improvements or transforming the Daimler Truck landscape to enable stand alone operations of Daimler Truck. An example of one of these projects is leadership of the Identity and Access Management transformation for all Detroit Shop Floor devices and applications.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

What You Drive at DTNA

• Ensuring staffing, training, performance feedback and expectation management to the IT Support personnel based on the weekly production schedule
• Develop, track and report IT Service Operations KPIs spot trends and problems working towards corrective action prior to impacting production operations
• Detroit IT Change Board Owner, facilitation of IT Production changes
• Responsible for scheduling of Detroit P1 Lead rotation and tracking of KPIs for plant impacting IT Incidents
• Project Management of assigned key projects ensuring sound PM methodologies are adhered to in order to achieve targets of the assigned projects
• Root cause analysis and Problem Management across multiple IT disciplines, always with a focus on addressing the true Root Cause to eliminate future Incidents
• Single Point of Contact to Plant Operations for MSO requests, escalations and feedback
• Implement standard processes and identify areas of improvement in regards to training, support model, cost reductions and customer satisfaction

Knowledge You Should Bring

• Bachelors degree and 7 + years of experience in a manufacturing IT environment
• Experience leading complex IT projects across both application and IT infrastructure
• Experience working and leading in a complex matrix organization – ability to obtain buy-in and commitment from cross functional teams
• Manufacturing Execution Systems support, enhancement and project delivery experience
• Financial and budget management

Exceptional Candidates Might Have

• Ability to build high performing teams through coaching and continuous feedback
• Multiple large scale IT implementation projects in the manufacturing space

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Detroit, MI US. Relocation assistance is not available for this position.

Schedule Type:

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep the world moving.

Additional Information

• This position is not open for Visa sponsorship or to existing Visa holders
• Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
• Final candidate must successfully complete a criminal background check
• Final candidate may be required to successfully complete a pre-employment drug screen
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO/Minorities/Females/Disabled/Veterans

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.