ServiceNow Presales Solution Architect

Job Description:

Responsibilities:

• Engage with customers: Collaborate with clients to understand their business challenges, technical requirements, and desired outcomes.
• Solution Design: Craft tailored ServiceNow solutions leveraging platform capabilities across ITSM, ITOM, HRSD, SecOps, CSM, and more to address client needs.
• Product Demonstrations: Deliver compelling and customized demos showcasing ServiceNow’s value proposition and differentiators.
• Proposal Development: Work closely with sales, delivery, and pricing teams to develop proposals, including solution scope, effort estimations, and architecture overviews.
• Technical Leadership: Act as a trusted advisor to customers and internal teams, providing insights on ServiceNow capabilities, roadmap, and best practices.
• RFP/RFI Responses: Take ownership of technical sections in RFPs and RFIs, ensuring accurate and persuasive responses.
• Collaborate with Delivery: Partner with delivery teams to ensure seamless handover from presales to project kickoff and provide technical guidance throughout project implementation phase.
• Market Awareness: Stay updated on ServiceNow product releases, trends, competitor offerings, and evolving customer demands.

Qualifications & Skills:

• 5+ years of experience in ServiceNow solution consulting, presales, or technical consulting, preferably at a system integrator or consulting firm.
• Strong understanding of ServiceNow platform architecture and multiple product lines (ITSM, ITOM, CSM, HRSD, SecOps, etc.)
• Experience delivering high-impact demos, presentations, and technical workshops to senior stakeholders and technical teams.
• Excellent ability to translate business requirements into technical solutions that deliver tangible value.
• Knowledge of ServiceNow licensing, pricing models, and solution packaging.
• Familiarity with ITIL, Agile delivery methods, and enterprise service management concepts.
• Strong communication, influencing, and interpersonal skills.
• ServiceNow Certified System Administrator (CSA) is required; additional certifications (CIS in ITSM, ITOM, CSM, etc.) are a strong plus.
• Ability to travel up to 30% of time within the ASEAN region.

Preferred Attributes

• Experience working in a fast-paced system integrator environment.
• Strong commercial awareness and ability to balance technical creativity with practical delivery constraints.
• Passion for solving customer challenges with innovative digital solutions.
• Comfortable engaging C-level executives as well as technical stakeholders.

Our culture and benefits: DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;

• Extensive resources to support your onboarding and continual development including DXC University

• DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition

• We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC

• More time to do the things you love with flexible leave options, including purchased leave

• Take time to give back with charitable and emergency services volunteer days

• Well-being matters to us and our Employee Assistance Program is there to support you and your family

How to apply & our commitment to you in return: If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume. In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time. Interviews and onboarding are conducted online, as part of us being a virtual-first company.

We are an Equal Opportunity Employer: DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.