Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.
As a Value Strategist, you will support the development and delivery of a company-wide customer adoption approach that creates higher levels of customer success and revenue growth. As an essential member of the World Wide Field Ops (WWFO) team, you will work with other teams to improve Smartsheet's go-to-market (GTM) capabilities and promote the new Customer Outcomes Journey internally and to customers. You will focus on outcome and value conversations throughout the customer lifecycle.
You will report to the US-based Senior Director of Customer Outcomes Journey and can work from our London office or remotely within the UK.
You Will:
Develop Customer Outcome Journey GTM projects by working with Sales, Marketing and Customer Success.
- Create and deploy Value Management offerings that increase sales productivity and improve deal velocity.
- Lead the design, development and implementation of tools that support pipeline growth and key client retention.
- Identify strategic use cases within the Smartsheet customer base to support and drive our key strategic deals.
- Create and execute a consistent value management approach with field sales in our most strategic accounts, including training sessions in self-service tools.
- Create Executive level presentations targeted at both internal and C-level customer audiences.
- Work closely with our data scientist/business analysts to develop thought leadership.
- Use usage patterns to gain insights, provide guidance and increase customer retention.
- Work with the Sales and Professional Services teams to share customer insights that inform additional product and service sales opportunities.
- Identify and share best practices across geographic regions.
You Have:
- 8+ years of management experience in a management consulting firm or software company with a focus on value management/engineering or sales transformation.
- 3+ years of program management experience.
- Bachelor's degree (preferred emphasis in Finance or accounting).
- Sales GTM experience working with strategic deals, account teams and/or projects.
- Deep financial analysis and modeling skills including the ability to educate non-financial roles in concepts such as ROI, IRR, TCO etc.
- Strong executive presence and written communication skills including the business alignment of customer strategy and digital transformation business cases.
- Willing to travel periodically based on customer and business needs.
- Legally eligible to work in the UK on an ongoing basis.
Perks & Benefits:
- Employer-paid Private Medical and Dental, additional cost for family members
- Equity - Restricted Stock Units (RSUs) for eligible roles
- Lucrative Employee Stock Purchase Program (15% discount)
- Monthly contributions toward your pension
- Monthly stipend to support your work and productivity
- 25 days paid for Holiday + Bank Holidays + Flexible Time Away Program
- 20 weeks fully paid Maternity Leave
- 12 weeks fully paid Paternity/Adoption Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to Udemy online courses
- Company Funded Perks including a counseling membership, salary sacrifice options, and your own personal Smartsheet account.
- Teleworking options from any registered location in the UK (role specific)
Get to Know Us:
At Smartsheet, we’ve created a place where everyone is welcome — people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works—join us!
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, and Japan. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
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What We Do
At Smartsheet, our mission is to empower anyone to drive meaningful change — for themselves, their businesses, and the world. Simply working harder is not enough to be successful against a shifting economic landscape. Smartsheet transforms work into dynamic work, unifying collaboration, workflows, and content management into a flexible, secure, no-code platform that gives anyone the ability to continuously make an impact. By changing the way the world works, we believe we can change the world.
Why Work With Us
Smartsheet is a place where people love what they do and are empowered to do their best work every day. We support one another and achieve our goals as a team, not as individuals. Regardless of role, team members are driven, entrepreneurial, and committed to making an impact by turning great ideas into action.
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