Search the 52 jobs at Smartsheet

The Customer Success Manager will manage large commercial accounts to ensure high customer satisfaction, successful product usage, and retention. Responsibilities include onboarding accounts, developing engagement strategies, addressing customer needs, conducting success reviews, and providing insights to improve services and products.

As a Technical Account Manager I at Smartsheet, you will build strategic relationships with key technical personnel in customer organizations, providing insights and technical support to enhance their use of Smartsheet products. You will also manage service delivery, collaborate with internal teams, and contribute to business growth through partnerships and portfolio management.

The Sr. Manager of Customer Success at Smartsheet will lead and develop a team to enhance customer adoption and engagement. Responsibilities include strategic program creation, data analysis for customer insights, and collaboration with cross-functional teams to drive business growth and mitigate churn.

The Account Executive will build and manage a sales pipeline for Mid Market accounts, executing solution-based sales processes, conducting high quality discovery, and expanding Smartsheet's footprint and brand awareness in the DACH region. The role includes managing relationships with both customers and partners to drive revenue growth and ensure customer satisfaction throughout the sales cycle.

The Manager of Customer Success will lead a team focused on achieving business targets and improving customer engagement. Responsibilities include coaching staff, using data for performance tracking, enhancing customer journeys, driving product adoption, and executing strategies for account growth and retention.

The Sr. Customer Success Manager will oversee commercial accounts, focusing on customer satisfaction, engagement, retention, and growth. Responsibilities include leading onboarding processes, developing engagement strategies, conducting success reviews, providing guidance, resolving issues, and collaborating with sales and support teams to identify growth opportunities.

The Technical Account Associate acts as a business advisor to specific Smartsheet customers, providing Premier Services to maximize the value of their investment. Responsibilities include developing relationships with customers, providing technical support, and collaborating with internal teams. The role requires 1-2+ years of relevant technology or related field experience and customer-facing experience.

Smartsheet is seeking a Solutions Consultant to assist customers in designing, building, and implementing Smartsheet solutions to solve their business objectives. The role involves post-sales engagements with the customer base, converting business requirements into Smartsheet solutions, and providing expertise on Smartsheet functionalities.

Lead and manage a team of Customer Success professionals to drive product utilization, customer engagement, and retention. Collaborate with cross-functional teams to enhance customer journey and drive growth. Bring innovative ideas to support business development and operational excellence.

The Implementation Specialist will guide customer engagement and product adoption for Smartsheet. Responsibilities include leading implementations, collaborating with stakeholders, designing Smartsheet solutions, maintaining technical knowledge, identifying expansion opportunities, and meeting KPIs to enhance customer experience.

The Senior Manager, GTM Alignment will manage projects for sales territory planning and lead a data stewardship team. Responsibilities include improving master customer data, conducting analysis for predictive analytics, and enhancing data collection and integration to support Go To Market strategies.

As a Senior Value Strategist at Smartsheet, you will drive customer success and revenue growth by leading GTM projects, developing value management offerings, and creating insights from usage patterns. Collaborating across teams, you'll execute strategies for customer retention and present findings to executives, ensuring alignment between customer strategy and company goals.

The Sr. Revenue Operations Analyst at Smartsheet will collaborate with senior leadership to analyze data, develop insights, and contribute to strategic decision-making. Key responsibilities include managing EMEA's Regional Scorecard, leading data analysis projects, and mentoring junior analysts, all aimed at improving sales performance and operational efficiency.

The Account Executive for Mid Market Nordics is responsible for managing a sales pipeline, achieving sales quotas, sourcing opportunities within existing accounts, and working closely with Customer Success and marketing initiatives. The role includes in-person customer visits and requires strong sales experience in the SaaS sector, particularly within the Nordic region.

The Solutions Consultant at Smartsheet will lead consulting engagements, understanding client challenges and developing solutions using Smartsheet and its APIs. Responsibilities include being a subject matter expert, developing best practices, validating solution designs, and providing product feedback. The role requires a collaborative environment and a passion for web-based technologies.

The Account Executive, Expansion at Smartsheet drives revenue growth by exceeding sales quotas, strategizing account plans, managing high-volume opportunities with enterprise customers, conducting needs assessments, and providing support throughout the customer life cycle. The role focuses on maximizing account revenue through consultative selling and collaboration with other teams to ensure customer success and retention.

The Account Executive will focus on expanding software sales by managing a sales pipeline, identifying growth opportunities within existing accounts, and executing a solution-based sales process for enterprise-level clients. Responsibilities include leveraging relationships, maintaining records in Salesforce, and collaborating with various teams to support the sales cycle.

The Account Executive will drive software sales and expansion across assigned mid-market accounts. Responsibilities include managing sales pipelines, developing business opportunities, building client relationships, and utilizing CRM tools for forecasting and tracking sales activities.

The Account Executive will drive software sales and expansion within a territory of mid-market accounts, manage a sales pipeline to meet quotas, build relationships, facilitate sales cycles with cross-functional teams, and utilize CRM tools to track progress and insights.

The Senior Program Manager will design and facilitate cross-functional strategic programs and projects, partner with stakeholders to manage program charters and project plans, and advocate for change within the organization. This role involves implementing project management processes, tracking KPIs, and ensuring effective communication across teams.