Senior Strategic Partner Manager

BigCommerce's mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.
We are equally passionate about growing our employee's careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.
Senior Strategic Partner Manager
Austin, Texas
BigCommerce is revolutionizing the e-commerce industry as the leading SaaS platform for fast-growing enterprise businesses. We empower our customers to create intuitive, engaging online stores that support every stage of their growth.
Recognized as a "Best Place to Work," BigCommerce is seeking a Senior Strategic Partner Manager to oversee and grow key strategic partnerships that drive customer acquisition and revenue growth. In this role, you will manage our most influential payments and fintech partners. Success in this role will be achieved by aligning partner incentives and strategic motivations to maximize mutual business outcomes.
What You'll Do:

• Manage & Grow Strategic Partnerships - Build and maintain relationships with decision-makers at executive and management levels, ensuring strong alignment and growth opportunities
• Develop Data-Driven Success Metrics - Work with partners to define key performance indicators (KPIs) that drive merchant adoption and revenue growth for both parties
• Drive Partner Engagement & Marketing Collaboration - Partner with the Marketing team to create and implement communication strategies that maximize product adoption and retention
• Act as the Primary Liaison - Serve as the primary point of contact and product owner for strategic partnerships, ensuring seamless communication and execution
• Ensure Smooth Merchant Migration - Work closely with BigCommerce's Product Team and partners to facilitate merchant transitions while maintaining product and solution continuity
• Achieve Revenue-Based KPIs - Define and exceed quarterly revenue goals through strategic partner collaboration
• Develop Expert Knowledge - Gain a deep understanding of BigCommerce's products, services, value propositions, and competitive landscape to inform strategy and decision-making
• Lead Go-To-Market Strategies - Collaborate cross-functionally to develop and execute go-to-market plans, including new integrations, features, and market expansions
• Monitor & Report Performance - Maintain accurate reports on pipeline, forecasts, leads, opportunities, and revenue impact
• Represent BigCommerce at Industry Events - Travel as needed to industry conferences and partner meetings to strengthen relationships and identify growth opportunities

Who You Are:

• A strategic thinker with a strong sales or partnerships background who excels at aligning partner motivations with business goals
• Experienced in managing high-value partnerships - 7+ years of experience in partner management, indirect sales, or business development within a $50M+ company
• Knowledgeable in SaaS and eCommerce - Experience working within a Fintech/Payments or eCommerce ecosystem, driving adoption through partnerships
• Revenue-driven and results-oriented - A self-starter with a proven ability to achieve revenue quotas and measurable KPIs
• A strong communicator & relationship builder - Excellent written, verbal, and presentation skills, with the ability to influence and engage stakeholders at all levels
• Analytical & business-savvy - Strong negotiation skills and the ability to structure creative, complex deal terms from initial discussions to contract execution
• Thrives in fast-paced environments - Capable of maintaining focus and effectiveness under pressure in a dynamic industry
• Willing & able to travel as needed to meet partners and attend industry events

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Not all candidates will be eligible for the upper end of the salary range (or have the minimum apply to them), but rather, the exact salary will be dependent on the successful candidate's location, relevant knowledge, skills, and qualifications.
Targeted salary range
$133,800.20 - $226,279.75 USD
Diversity, Equity & Inclusion at BigCommerce
Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.
Learn more about the BigCommerce team, culture and benefits at https://careers.bigcommerce.com .