Search the 33 jobs at BigCommerce

As a Technical Account Manager at BigCommerce, you will oversee and guide a portfolio of clients, providing strategic technical advice, platform configuration support, and enhancing the overall technical ecosystem. You will collaborate with internal teams and clients to ensure platform success, manage high-severity issues, and contribute to client growth through personalized recommendations and insights.

The Senior Implementation Project Manager at BigCommerce will oversee the project plans and lead the onboarding of clients, ensuring that projects are delivered successfully within scope and on schedule. This role requires strong project management skills, client relationship management, and collaboration with various stakeholders to achieve client satisfaction and retention.

As a Senior Customer Success Manager at BigCommerce, you will manage a portfolio of enterprise clients, focusing on improving their success metrics, driving revenue growth, and providing consultative support. Your role involves being the SME, advising merchants on best practices, maintaining strong client relationships, and collaborating with internal teams to enhance the customer experience.

The Sales Development Representative (SDR) will engage prospects, learn their challenges, and offer BigCommerce solutions. Responsibilities include generating qualified leads, performing outbound sales activities, maintaining a CRM, and collaborating with the team for successful sales outcomes.

The Senior Account Executive at BigCommerce drives sales revenue by acquiring new high-value enterprise clients, managing the sales process, building a book of business through outbound and inbound leads, and ensuring client satisfaction. They coordinate resources for implementation and collaborate closely with the Partner Ecosystem and Sales Engineering team to design solutions and close sales effectively.

The Senior Account Executive will drive sales revenue by acquiring new high-value enterprise clients, manage the sales process, identify client needs, provide solutions in eCommerce, maintain a CRM, and collaborate with the sales team to enhance client satisfaction and conversion rates.

The Global Account Manager will develop and manage strategic relationships with key clients, focusing on upsell and cross-sell opportunities for BigCommerce products. Responsibilities include creating territory and account plans, developing proposals and presentations, collaborating with internal teams, handling customer inquiries, and leading regular business reviews.

The Business Systems Data Specialist supports business architecture by managing data sets, ensuring their accuracy and availability for strategic decision-making. The role involves collaboration with revenue teams to understand data needs, auditing data for integrity, and implementing new data reporting processes in a SaaS environment.

The Senior Financial Analyst will serve as a trusted advisor on financial matters, handling planning, analysis, budgeting, and reporting. They will collaborate with various teams, provide actionable insights, and present monthly performance to leadership. The role includes leading forecasting processes and preparing executive reports.

As a part of BigCommerce's Engineering team, you will use various technologies to extend products, build integrations, and write clear, maintainable code. Collaboration with product and design teams is essential to define specifications and engage in technical discussions while fostering a culture of innovation and continuous improvement.

As a Technical Support Representative at BigCommerce, you will provide exceptional technical support to customers via phone, email, and chat, troubleshoot issues, educate customers on platform features, and contribute to customer satisfaction and retention.

As a Technical Support Representative at BigCommerce, you will provide 24x7 support via phone, email, and chat to educate customers, troubleshoot technical issues, and enhance customer satisfaction through effective communication and problem-solving skills.

The Senior Strategic Partner Manager, APAC will manage and grow relationships with technology and payments partners in the APAC region. This role involves collaborating with sales, marketing, and customer account teams to drive business outcomes, represent BigCommerce at industry events, and identify new partners to enhance customer value.

The Strategic Partner Manager will manage eCommerce technology partnerships, enhance partner solutions, and collaborate with cross-functional teams to boost merchant adoption and revenue. Responsibilities include developing strategic plans, maintaining relationships with stakeholders, setting business success metrics, and improving customer experiences.

The Senior Business Development Manager at BigCommerce will support net new business initiatives, focusing on evaluating and progressing commercial opportunities to fulfill strategic objectives. Responsibilities include collaborating with internal teams, conducting market analysis, and representing the company at industry events.

The Strategic Account Director manages full sales cycles for new and existing enterprise accounts in the eCommerce and adtech sectors, focusing on revenue acquisition. Responsibilities include pipeline generation, client relationship management, and collaborating with internal teams to fulfill service commitments while meeting sales quotas.

The Global Account Manager at BigCommerce will manage strategic relationships with key clients, focusing on account retention and revenue growth through upselling and cross-selling. Responsibilities include crafting detailed account plans, collaborating with internal teams, tracking account metrics, and leading business reviews, with an emphasis on exceptional customer service and problem resolution.

The Senior Solutions Architect will design and implement technology solutions that align with BigCommerce's business objectives. Responsibilities include creating architectural designs, guiding product development, and mentoring engineers, all while ensuring compliance and integration of best practices in technology architecture.

The Senior Automation Specialist in Campaign Operations leads the management and execution of marketing tactics and campaigns using Marketo. Responsibilities include developing new processes, troubleshooting issues, managing lead flow with Salesforce, and building reports while supporting strategic initiatives within the marketing team.

As a Technical Support Representative at BigCommerce, you will provide bilingual (French and English) technical support to merchants, troubleshoot issues, educate customers about platform features, and enhance customer satisfaction. You will engage in phone, email, and chat communications while striving for first contact resolution and assisting with billing and account inquiries.