Senior Software Engineer - Test

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CX) and employee experience (EX). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. 

Job Description

About the Role:

Involved in every phase of SDLC, Senior SETs at Freshworks, are in complete ownership of the testing component of the organization’s cutting-edge projects. Interfacing very closely with developers, they provide expertise in the planning, constructing, execution, and successful deployment of programs and products. In the landscape of challenging and competitive product markets that demand high reliability, a SET is responsible for developing and integrating test algorithms, test cases, and automation scripts and uncovering potential bugs, before anyone else can. They also ensure the product is secure and scalable by checking security and performance testing and contribute to product continuous Integration and deployment. All of our Senior SETs are highly responsive, flexible, and adapt to succeed, all within an open collaborative peer environment, solving problems in insightful ways. 

Responsibilities:

- Participate in Planning meetings and provide Testing estimations for Manual and Automation

- Work closely with Product Stakeholders, Analyze requirements, design and review detailed test plan and Test cases and execute them

- Understands the flow of code and how it interacts with different components and provide better Test coverage

- Develop and execute automation scripts for newly developed features

- Modify existing framework to augment feature testing needs

- Continuously monitor automation test results and ensure no random test failures in automation

- Identify the cross-browser / platform impacts during the planning phase and ensure high test coverage

- Identify quality assurance process gaps and suggest actions for improvement 

- Ensures Zero defect leakages

- Contribute Non-functional Testing aspects - Performance, Security, and Translation 

- Work closely with the Development team and ensures code is delivered with high code coverage

- Add Test hooks to improve Test and Automation Coverage

- Contribute to continuous Integration and Continuous Deployment

Qualifications

- 4-7 yrs of experience in automation and functional testing

- Passionate about QA and breaking software systems

- Knowledge of Software Testing concepts and methodology

- Understanding of Web fundamentals (HTML, JavaScript, CSS, Server Side Programming and Database)

- Good programming skills (Java / Ruby / Python / Node. js / JavaScript)

- Object-Oriented Programming concepts

- Knowledge of Test Automation approaches and frameworks

- Hands-on experience in selenium UI and API Automation

- Understanding of Performance and Security Testing

- Knowledge of any performance Testing Tools (Jmeter / Loadrunner / Gatling )

- Understanding of Continuous Integration and Continuous Deployment

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.