As a Senior Services Manager at Freshworks, you will partner with Account Executives to acquire new customers and collaborate with Customer Success Managers to assist existing clients. Responsibilities include managing a sales pipeline, prospecting for new business, reporting to stakeholders, and improving customer relationships.

The role involves overseeing the Cybersecurity Risk & Compliance function, driving security policy governance, evaluating and managing cybersecurity risks, and ensuring compliance with various security standards. Responsibilities include designing security policies, providing guidance to teams, conducting risk assessments, and leading security awareness programs.

The Specialist - Process and Program Excellence oversees the partner lifecycle at Freshworks, facilitating onboarding, activation, and offboarding of channel partners while ensuring accurate records and strong partner relationships to enhance ecosystem health.

The Senior Analyst for the Deals Desk will identify automation opportunities within CPQ and Orders Management in a SaaS environment. Responsibilities include collaborating with IT and Sales, driving enhancements on Salesforce, ensuring proper configuration of sales processes, and managing project timelines and reporting.

The Manager - Customer Success will lead a Global EU team to enhance customer satisfaction, manage the customer lifecycle, and drive product adoption. Responsibilities include team leadership, monitoring KPIs, collaborating cross-functionally, and advocating for customer needs.

The Strategic Account Executive is responsible for driving sales, managing contracts, building relationships, and communicating the value of Device42 to executives. This role involves developing sales strategies for new accounts and nurturing existing ones, while also conducting account reviews and maintaining accurate pipeline data in Salesforce.

The Senior Manager - Product Design will lead product design initiatives, mentor a team of designers, and collaborate with cross-functional teams to create user-centered digital experiences. Responsibilities include developing design strategies, establishing design standards, managing projects, and staying current with industry trends to drive product design excellence.

Lead Business Analyst responsible for managing Go-to-Market tools, primarily focusing on Salesforce and Marketo, while bridging business requirements and technical solutions. This role involves implementing configurations, optimizing processes, documenting requirements, and ensuring data integrity across tools. The position requires collaboration with cross-functional teams and mentoring junior staff.

The Senior Account Manager will develop and maintain relationships with key accounts, ensuring customer satisfaction. They will identify new business opportunities, manage sales pipelines, mentor Account Managers, and collaborate with cross-functional teams. Strong analytical and communication skills are essential, along with experience in software sales and understanding customer needs.

The Lead - Account Manager at Freshworks will manage customer relationships and drive revenue growth through upselling and cross-selling in existing accounts. This individual will leverage their consultative sales approach to effectively engage C-Level stakeholders, manage complex sales cycles, and collaborate with cross-functional teams to close deals and ensure customer satisfaction.

As a Solutions Architect, you will act as a technical consultant, collaborating closely with potential customers to ensure that Device42 meets their requirements. You'll manage technical presentations, proof of concept projects, and articulate the product's value proposition. Your role will involve engaging with customers, understanding their needs, and working with internal teams to enhance customer satisfaction.

Senior Software Engineers in Test at Freshworks will take ownership of testing components, developing algorithms and automation scripts while ensuring product reliability and security. They will collaborate with developers to analyze requirements, design test plans, and execute tests, all while contributing to continuous integration and deployment efforts.

The Product Specialist at Freshworks is responsible for resolving customer issues within SLAs, diagnosing problems, collaborating with internal teams, documenting solutions, and managing high-value customer feedback. They must adapt quickly to technologies and work flexible shifts while leveraging skills in networking and common operating systems.

The Lead - Customer Success manages client relationships to ensure high retention rates and the successful adoption of Freshworks products. Responsibilities include building executive relationships, identifying retention risks, resolving account issues, and collaborating with sales for upselling services. The role requires strong account management, project management skills, and a deep understanding of customer success best practices.

As an Account Executive, you will become an expert on the Freshworks platform, driving new customer acquisitions, managing complex sales cycles, and exceeding revenue targets. You'll collaborate with various teams to close deals and develop long-term relationships with key accounts, while analyzing data to refine sales strategies.

The Lead Account Manager at Freshworks will manage existing customer relationships and identify growth opportunities within their accounts. The role involves engaging with decision-makers, collaborating with internal teams, and utilizing data to enhance customer satisfaction and drive sales. The position aims to ensure clients derive maximum value from Freshworks software while expanding its usage across their teams.

The Lead - Account Manager at Freshworks will drive sales into existing accounts in the UK and Ireland. Responsibilities include defining sales plans, managing the sales pipeline, collaborating with Customer Success Managers, and providing regular reporting of pipeline and forecasts. The role involves understanding customer challenges and leveraging various resources to exceed sales goals.

The Senior Product Specialist will manage customer support for technical account issues, ensuring resolution within SLAs, collaborating with internal teams, documenting FAQ articles, and maintaining customer relationships with high-value clients.

The Account Executive will be responsible for selling Freshworks cloud-based software by acquiring new customers, managing complex sales cycles, building strategic relationships, and collaborating with teams to meet revenue targets. Candidates must have strong Spanish speaking skills and a graduate degree is mandatory.

The Director of Engineering will inspire and lead a team of engineers while providing technical leadership for product development. Responsibilities include improving engineering practices, driving innovation, and collaborating with product management to deliver products on time. The role requires hands-on experience in large-scale systems and experience in leading teams and managing people effectively.