Senior Scrum Master

Caret is a leading technology provider for legal, accounting, and compliance-focused professionals. We empower our customers to grow their businesses, better serve their clients, and operate at peak efficiency—all within a secure, cloud-enabled ecosystem. 

About the Team 

Our Technical Support team is passionate about enabling the success of our customers, solving problems, and having fun while we work hard. Daily we work with our customers through a number of channels including phone calls, video calls, e-mails, and self-service requests. We are never bored or without opportunity to make a difference in the professional lives of our customers. Our team-defined values guide how we show up for each other, for our partners, and for our customers: 

• We succeed together 
• We embrace progress 
• We care big 
• We create space 

As Scrum Master you will work with our Product Department to:

o   Hold the Product Representative responsible for meeting the Definition of Ready on all stories presented to the Scrum Team(s)

o   Ensure that goals, scope, and product impact are understood by everyone on the Scrum Team.

o   Help the Scrum Team(s) understand the need for clear and concise Product Backlog items with good Acceptance Criteria.

o   Help the Product Representative to prioritize the Product Backlog to maximize value.

o   Discourage changes to the Sprint and understand and mitigate the impact.

o   Regularly report on the status of each Epic (project) commitment made by the team to the stakeholders 

As Scrum Master you will be part of the Development Teams and will be responsible for:

o   Coaching the Teams in self-organization and cross-functionality.

o   Help the Development Team to meet the Definition of Done.

o   Remove impediments to the Development Team’s progress.

o   Facilitate Scrum events. 

o   Coach the Development Team on agile practices that are in-line with the CARET standards.

o   Provide visibility into the Agile teams’ delivery plans and Release plans on the program level to stakeholders.  Include coordinating releases across multiple teams.

Additional responsibilities include:

o   Help employees and stakeholders understand and enact agile product development.

o   Drive team retrospectives and continuous improvement

o   Be transparent in communication and status of the Sprint, PI, and Team

o   Organize and keep Jira and Confluence up to date.

o   Work with other stakeholders and engineering teams to clear dependencies for the teams

o   Take on Senior Scrum Master Responsibilities to host PI Planning preparation and execution, support the creation of a Program Backlog, and facilitate meetings across teams and products.

o   Develop and implement the stakeholder communication plan ensuring successful stakeholder engagement at all levels.

o   Facilitate the creation and adoption of working agreements and definitions of ready / definition of done based on CARET’s standards.

o   Measures team and program delivery, maturity, and performance and reviews the metrics with the team to identify improvement opportunities.

Knowledge, Skills & Experience:

•      Project Management 

•      Experience managing projects using Agile methodology.

•      Skills in planning, analysis, and implementation of product development phases

•      Familiar with setting scope, goals, and deliverables

•      Proficient in JIRA and Confluence.

•      Ability to Facilitate relationships within the team and across teams to be productive and collaborative, through building rapport, trust, and respect.

•      Servant Leader who fosters self-organization and a culture of ownership and accountability on the team

•      Challenger/ Experimenter/Innovator: Don’t just accept “the way things work around here”, respectfully challenge and help illuminate the problem areas. They encourage the team to experiment and create a safe environment for the team to learn.

•      Passionate about continuous learning to help the team and organization evolve. Regularly illicit feedback from others and actively seek opportunities to learn.

•      Experience with helping teams become high performing through collaboration and a relentless focus on continuous improvement.

•      Collaborates across the ART to create program level transparency, visibility, and drive commitment.

•      Ability to adapt to changing and fast-paced environments, evolving the change solution ensuring delivery of flexibility and agility.

•      Outstanding interpersonal, leadership, communication, and facilitation skills to establish and maintain excellent working relationships in a corporate environment.

Education and Qualifications:

•      Bachelor's degree in computer science, information technology, or a relevant field preferred.

•      Certified scrum master, SAFe or Scrum@Scale preferred.

•      4-6+ years of experience as a scrum master or in a similar role.

•      Working knowledge of agile methodology, techniques, and frameworks, such as SAFe, Scrum@Scale, Scrum and/or Kanban for software product development

•      Leadership and management experience is preferred.

•      Excellent people and project management skills.

•      Strong analytical and problem-solving skills.

• Flexible PTO
• Summer Fridays
• No meeting Fridays
• Medical, Dental, Paid Sick Days, Vision, and Supplemental Coverage
• Flexible Spending Account
• Health Savings Account
• 401(k) match

Equal Employment Opportunity: CARET is an Equal Opportunity, Affirmative Action Employer.

The compensation information below is provided in compliance with job posting disclosure requirements.

Pay range: $120,000 - $130,000 USD. Actual base pay will depend on varying circumstances, including the position, location, individual qualifications, market finances, and other operations business needs.

Depending on the position, compensation may also include commission, bonuses, etc. Potential for bonuses is based on company performance and potential for merit increases is based on performance.

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