Senior Sales Operations Associate

Joining Collibra’s Solutions & Services Operations team

• Collibra is looking for an Operations Associate to join the Solutions & Services Operations team. In this highly visible role, this position will partner closely with our leaders of Customer Engineering and Professional Services on initiatives focused on driving customer success.
• The responsibilities include but are not limited to the management of operating metrics, systems design and project management as well as developing, deploying and driving best practices and processes necessary to ensure consistency, quality and maximum efficiency of the divisions.
• The Operations Associate will report into our Director of Solutions & Services Operations whose team supports multiple stakeholders in the Solutions & Services organization including customer engineering, consulting and education.
• As a member of this dynamic team, you will have the opportunity to play a key role in developing processes and analytics to drive key decision making within the Customer Engineering and Professional Services organizations while tackling challenging business problems and supporting change and innovation within the organization. 
• This is a hybrid role based in our London office. Our hybrid model means you’ll work from the office at least two days each week. This setup helps us stay connected, work more closely together, and keep making progress as a team.

Solutions & Services Operations Associate at Collibra are responsible for

• Providing operations, project and program management for internal Professional Services projects. Engage with our internal Professional Services leaders and users, identify their pain points and collaboratively solve for our “customers”.
• Owning and delivering regular reports and dashboards around Professional Services KPIs such as Bookings, Billings, Utilization, Revenue, Margin, Investment work, project profitability, burn down (actuals and scheduled).
• Leading the Professional Services revenue forecasting updates; managing the updates and working with the PS leaders to reconcile address questions.
• Partnering with Accounting and Finance on the month-end revenue reconciliation process for Professional Services to ensure alignment across Salesforce, Certinia and NetSuite.
• Managing Calendly booking sessions as new items are assigned via the Enhanced Coaching/Custom training Asana board; manage any necessary Calendly updates to support ad hoc coaching or education sessions to support the team.
• Assisting in managing our PSA system and process design to continuously identify areas of improvement for increased efficiency.
• Analyze operational data to identify business insights and opportunities for process improvement. 
• Drive innovation, best practices and achievement of strategic objectives. 
• Cultivate and leverage relationships with business stakeholders to influence, drive consensus, and resolve conflicts. Collaborate with Field Sales, Enablement, Product, Marketing, Sales Operations, Legal, Procurement, Finance and IT.

You have

• 4+ Years working in Professional Services Operations, Field Operations or Customer Operations.
• 2+ years PS/Sales tool experience - Salesforce required; experience in PS platforms such as FinancialForce.
• Proven track record of managing multiple concurrent projects/programs and successful delivery in a cross-functional environment.
• Excellent analysis skills, strong business acumen, project management skills, organization, prioritization, clear communication, stakeholder management, and a passion for customer success.
• Demonstrated ability to influence management, teams and individuals across multiple functions within the organization.
• A bachelor’s degree or equivalent related working experience is required.
• This position is not eligible for visa sponsorship.

You are

• Strong analytical thinker with interpersonal skills to influence, maintain strong relationships and collaborate at all levels.
• Consultative and a problem solver, demonstrating good judgment in obtaining solutions to make the programs and strategies successful.
• Able to navigate ambiguity in a fast-paced environment and prioritize multiple work threads to maximize impact.
• Known for your integrity, compassion, and as a trusted business partner. Curious and positive with a passion to learn, innovate and improve.
• Flexible and nimble with the ability to embrace and drive change in a fast paced environment.
• Capable of breaking down complex problems and proposing thoughtful recommendations.

Measures of success 

• Within your first month, you will...have the lay of the land, met with the team, your business stakeholders and cross-functional partners, have participated in onboarding training to get a foundation of Collibra and our strategy, learn about Customer Engineering (CE) and Professional Services’s (PS) current programs and systems, and identify some initial problems you would like to solve.
• Within your third month, you will...examine and understand the full customer lifecycle at Collibra to drive continued results, begin to take ownership of reporting and analysis within our Solutions & Services Ops team, and help identify key strategic insights to improve our business.
• Within your sixth month, you will…have executed several new programs/processes to help achieve operational efficiency and effectiveness, have become a subject matter expert on critical CE/PS systems and processes, be an invaluable partner and resource to CE/PS leaders.