Document and Business Solutions Operations Supervisor

Job Description
Join our Business Services Team to lead and innovate in customer service and operational management.
As a Document and Business Solutions Operations Supervisor in the Business Services Team, you will ensure professionalism in all aspects of customer service, providing flexible and responsive assistance to clients and colleagues. You will be required to have a 'can-do' attitude with a flexible approach, using your own initiative to provide mail, courier, and print solutions to internal clients. You will work as part of a team to support the Document and Business Solutions ( DBS) operation and other tasks within the management team.
You will be responsible for the day-to-day oversight and operational management of staff. You will actively manage the team and operation to ensure work requests and volumes receive the correct workforce and processes are adhered to providing quality output without errors. You will be also the first point of contact for the local and DBS Management team, providing regular updates and working together to escalate and manage any known or potential issues that may impact the team or operations.
Job Responsibilities:

• Manages teams and leads by example, focusing on attendance, operational discipline, and continuous improvement measures across the operation.
• Documents in a clear and concise manner during shift handovers to maintain operational consistency across all shifts.
• Provides management oversight and guidance on all operational procedures and workflows
• Ensures quality control on the end-to-end production process, offering experienced insight into quality management procedures.
• Takes ownership of the annual review of Job Aids/Supplements and creates new documents as applicable.
• Oversees production equipment usage to ensure it meets the highest standards, in line with job or user specifications.
• Manages and oversees all maintenance and repairs for production equipment.
• Monitors and controls the production workflow and achievement of delivery deadlines to ensure efficient production management
• Controls and monitors inventory across the operation, maintaining metrics to manage wastage within the agreed tolerance for the operation.
• Manages the process and controls for mail and courier responsibilities.

Required Qualifications, Capabilities, and Skills:

• Strong written and spoken English skills.
• Demonstrated leadership, communication, and people skills.
• Excellent time management and organizational skills.
• Understanding of print and automated insertion technologies in a busy production environment.
• Good working knowledge of key Microsoft programs and ability to analyze data.
• Experience with handling client requests/issues and managing product and service expectations.
• Organized, efficient, and self-motivated.
• Experience in managing change, process, and staff development.

Preferred Qualifications, Capabilities, and Skills:

• Experience with Automated Document Factory ( ADF) workflow is a distinct advantage.
• Experience in Statement Printing.
• Experience in quality management procedures.
• Experience in managing vendor relationships.

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.