Senior Resource Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Resourcing and Delivery Partnership Manager duties are related to planning and allocation of delivery resources for complex professional services engagements within a specific portfolio based on a series of factors including availability, skills and location. These resources may be internal or external, this role therefore includes developing new partnerships with specialist external service providers and nurturing existing partnership to facilitate the subcontracting of professional services work to these organizations as needed. Additionally, this role includes the reporting of operational metrics and other related activities.

Essential Duties and Responsibilities:

• Accountable as the central point of contact for scheduling and managing resource allocations.
• Working with resources, project managers and resource management to resolve resource allocation discrepancies.
• Recruiting, onboarding, profiling and ongoing measurement and relationship management of delivery partnerships with specialist external service providers, these may range from large companies to individual contractors.
• Both short term pipeline planning and longer-term trending to enable effective resource planning and collaborating with others regarding internal skill development to ensure appropriate resourcing.
• Providing regular reporting on operational metrics including utilization and revenue recognition forecasting.
• Identifying improvements to tooling and processes and contribute to the implementation of improvements were necessary.
• Contributing to the development of Statement of Works (SOWs)
• When delivering via partners, responsible for the partner selection, issuing and where necessary negotiation of work orders.
• Coordinating activities across different organizational functions.

Required Qualifications:

• Experience of a similar role within a software vendor or large systems integrator.
• Ability to manage ambiguities, to multi-task effectively and be highly organized.
• Communicate clearly at various levels internally and externally with strong written, verbal and presentation skills.
• Team oriented with ability to facilitate effective meetings, handle conflict resolutions and to create an approachable environment.

• Existing knowledge of IBM service partner ecosystem is a plus but not required
• Prince 2 or PMI certification is a plus but not required

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Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.  If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to [email protected].  We will make a determination on your request for reasonable accommodation on a case-by-case basis.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!