Salesforce Admin Team Lead

Stand out and drive the next generation of wealth. ​​Define the digital assets industry. Raise the bar for trust, transparency, and client success. Make your mark.

Nexo is a premier digital assets wealth platform designed to empower clients to grow, manage, and preserve their crypto holdings. Our mission is to lead the next generation of wealth creation by focusing on customer success and delivering tailored solutions that build enduring value, supported by 24/7 client care.

Since 2018, Nexo has provided unmatched opportunities to forward-thinking clients in over 200 jurisdictions. With over $7 billion in AUM and $320 billion processed, we bring lasting value to millions worldwide. Our all-in-one platform combines advanced technology with a client-first approach, offering high-yield flexible and fixed-term savings, crypto-backed loans, sophisticated trading tools, and liquidity solutions, including the first crypto debit/credit card. Built on deep industry expertise, a sustainable business model, robust infrastructure, stringent security, and global licensing, Nexo champions innovation and long-lasting prosperity.

Official website: nexo.com

Your role:

• Possess robust leadership skills, managing a team of Salesforce administrators across various projects, ensuring strategic alignment with business objectives. 
• Must possess very high levels of EQ.
• Oversee the development and implementation of policies and procedures that improve system functionality and operational efficiency. 
• Drive the adoption of new Salesforce features and technologies, mentor team members, and collaborate with cross-functional teams to deliver integrated business solutions.
• Direct strategic research initiatives, translate findings into actionable plans that align with business goals, and improve our Salesforce operations.
• Ensure that the team implements effective testing practices throughout the development lifecycle of Salesforce projects. Oversee the development of test architectures and frameworks that ensure all new features, updates, and integrations meet rigorous standards for functionality, user experience, and security before going live.
• Oversee the security management for the Salesforce environment, ensuring that all team members adhere to best practices and compliance regulations. 
• Prioritize the mitigation of technical debt by fostering a culture of continuous improvement and regular review of system functionalities for relevance and efficiency. 
• Coordinate with the business units to schedule updates and manage large-scale maintenance activities that require minimal disruption to business operations.
• Facilitate collaboration with other team leads to align Salesforce strategy with business goals.
• Develop and monitor performance metrics to ensure efficient and effective request handling.
• Oversee the collaboration among Salesforce administrators, Project Managers, and key business stakeholders to ensure that Salesforce implementations enhance business processes and operational efficiency.
• Masterfully delegate tasks and projects, balancing team strengths with workload demands to maintain high productivity and morale.
• Lead mentorship programs and foster a culture of continuous learning and development.
• Drive key decisions on project direction, resource allocation, and Salesforce platform enhancements in alignment with business objectives.
• Ensure readiness and obtain full knowledge for all Salesforce releases ahead of time.
• Maintain data integrity while monitoring our orgs health.

What makes you stand out:

• 4+ years of previous experience in the same position, relevant admin, or CRM experience with Sales and Service clouds.
• Additional experience with Experience Cloud, and/or FSC, Knowledge, Slack, DE, Gen AI, Tableau.

Nexo benefits:

• Competitive and rewarding remuneration package.
• Annual performance-based bonuses.
• Comprehensive Learning Hub for continuous growth.
• Hybrid work model: primarily office-based with scheduled home office flexibility.
• A dynamic and inspiring environment with cutting-edge projects.
• Career development opportunities in a global leader driving the next generation of wealth.
• Customizable personal benefits package.
• Wellness benefits include additional health insurance, all-access sports cards, team-wide sports activities, standing desks, and blue light glasses.
• Free parking with a designated space, free electric bikes, and public transportation cards.
• Fresh fruits, snacks, and a well-stocked office kitchen.
• Regular department team buildings and company-wide team buildings.