Senior HR Business Partner

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. The Senior People Success Partner ("PSP") or more widely known as the Sr. HRBP, will partner directly with leadership within the Customer Onboarding organization, which is a critical part of our Go-To-Market (GTM) function.  

The ideal candidate will bring strong functional human resources expertise, business acumen, consultative skills, and customer service orientation to advance employee engagement and performance, management capability, and efficient people process. They should have proven experience understanding business concepts and aligning business needs with HR support and solutions to move the business ahead in a growing & maturing environment. They should also be able to demonstrate interpersonal awareness to effectively build and sustain strong partnerships with trust and credibility across the business, particularly with leadership teams. The candidate should be prepared to unlock the full potential for each Toaster inclusively and creatively, fostering peak moments and inspiring people to be their best selves. 

About this roll* (responsibilities): 

• Act as a Strategic Partner to Senior Leadership, Directors, & Managers, in our Customer Onboarding organization functions to implement strategies and programs that develop their workforce to achieve its strategic goals while improving the overall employee experience
• Lead the development and execution of talent management processes such as quarterly and annual performance and talent reviews, succession planning, and engagement exercises in partnership with business leaders and the broader People Success team.
• Build people-related solutions by leveraging people analytics, insights, and data to drive the implementation of talent projects and programs.
• Provide strategic partnership and mentorship to employees and people managers at all levels to positively impact the motivation, development, and retention of talent.
• Bring the best of all areas of People functions to deliver an aligned, effective people-centric approach to your partner organizations.
• Provide guidance on employee relations matters and conduct investigations as needed.
  Ensure policies, practices, and programs are administered in an equitable and consistent manner.

Do you have the right ingredients*? (requirements)

• 6+ years in an HRBP role
• Proven ability to establish trust, coach, and partner with leadership
• Ability to create and implement end to end people programs
• Strong experience in performance management 
• Experience in developing and supporting DEI initiatives
• Demonstrated success in a high-growth organization
• Demonstrated ability to show excellent judgment, creative problem-solving, and training/coaching
• Strong teamwork, communication & cross-functional collaboration skills
• Entrepreneurial spirit/mindset, flexibility toward dynamic change
• Ability to perform in a fast-paced environment, with multiple stakeholders with varying needs
• Solid understanding of HR practices, policies, and employment law

Special Sauce* (Nonessential Skills/Nice to Haves)

• Bachelor’s degree in an HR-related field and/or HR certification preferred
• Experience working in the Technology/SaaS industry is a plus

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

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