Senior Product Designer, Hardware

About Toast

Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. We build experiences that help make operating and growing a restaurant and delighting guests easier and scalable. It’s why tens of thousands of restaurant locations love Toast.

About The Roll*

• Lead the design of end-to-end customer experiences for Toast hardware products, focused on topics like device setup, management, and troubleshooting
• Work as part of a cross-functional team of Product Designers, Industrial Designers, and User Researchers to deliver hardware experiences that are intuitive, efficient, and delightful
• Work closely with partners in Design, Product Management, and Engineering to identify and define user pain points, crafting innovative design solutions that improve workflows and drive measurable user outcomes
• Drive qualitative and quantitative user research and testing to inform design iterations and ensure good outcomes for users and the business
• Design within and help develop Toast guidelines, best practices, and standards

The right ingredients* (Requirements)

• 4+ years of professional experience in Product Design
• Well-developed skills in Figma, Miro, and other design collaboration tools
• Experience with designing workflows, making wireframes and mockups, building prototypes, and creating high-quality interface designs
• Deep awareness of user-centered design principles, usability, and accessibility standards
• Experience coordinating and conducting user research and usability testing to inform design decisions
• Experience managing complexity and working with cross-functional teams to drive decisions
• Ability to prioritize tasks and initiatives across multiple cross-functional stakeholder groups
• Solid storytelling and presentation skills
• Experience mentoring junior designers

Special Sauce* (Nonessential Skills/Nice to Haves)

• Excitement about improving experiences for restaurant industry workers
• Experience designing for the complexities of connected hardware devices
• Experience designing for Android
• Experience designing management dashboards
• Experience designing troubleshooting wizards

About You

You are a dynamic team player with proven impact in previous roles who is ready and willing to take on new challenges! You’re excited to join the remotely distributed group of product designers, user researchers, design ops leaders, and product managers that compose the Toast Design team. You embody the tenets that drive Toast’s Design practice:

1. You have a founder’s mentality: and exhibit ownership of outcomes over outputs. You own the quality and outcomes associated with your work, as well as additional areas your work touches.
2. You lift others up: and recognize you don’t have to be a manager to engage and exhibit true leadership. You offer help and guidance across all different collaborators you work with.
3. You drive action through influence: and appreciate that building trusting and productive relationships with those around you is integral to spearheading action. You build deep relationships to enact influence with all key stakeholders of the area of the business you work within.
4. You build robust perspectives: and guide yourself and your teams to make good decisions quickly and often. You collaboratively make well informed decisions by synthesizing a wide variety of data sources.
5. You raise the bar: and commit to continually improving the technical skills relevant to your role. You actively engage in your own learning and development and deeply internalize learnings and lessons from your project work.

Our Spread* of Total Rewards

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required