Senior Director, Account Management

Be Part of Our Next Chapter 

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

*This is not a traditional Sales role*

As a Senior Account Director at Coates Group, you’ll play a critical role in delivering innovative technology solutions and driving strategic growth across key accounts. This role blends project oversight, client relationship management, and strategic planning to ensure successful technology deployments, accurate forecasting, and long-term client satisfaction.

You will lead demand planning efforts by validating monthly installation forecasts with clients and aligning closely with our Supply Chain team to optimize inventory and lead times. This is a high-impact role that sits at the intersection of client engagement, technology delivery, and strategic growth.

Key Responsibilities:

• Client Leadership: Build and maintain trusted relationships with senior client stakeholders; act as a strategic advisor for their technology needs.
• Technology Expertise: Develop deep knowledge of Coates’ products and solutions to clearly articulate value and drive adoption.
• Account Growth: Identify opportunities for upselling and expansion within accounts, working cross-functionally to execute growth strategies.
• Project Delivery: Oversee end-to-end delivery, partnering with internal teams (Project Management, Tech, Supply Chain) to ensure timely and effective execution.
• Forecasting & Planning: Validate monthly client forecasts and collaborate with Supply Chain for accurate demand planning and inventory management.
• Consultative Approach: Uncover client challenges and offer tailored technology solutions through a consultative, insight-driven sales style.
• Revenue Impact: Drive account-level revenue through strategic planning, upselling, and cross-selling.
• Negotiation & Contracting: Lead pricing and contract discussions to ensure alignment with client needs and company objectives.
• Customer Advocacy: Act as the internal voice of the client, ensuring satisfaction and swift resolution of issues.
• Data & Reporting: Use CRM and data analytics tools to track client activity, forecast pipeline, and support decision-making.

What you bring:

• Bachelor’s degree (Business, Technology, or related field); Master’s a plus
• 7+ years of experience in technology account management, delivery, or consultative sales
• Proven ability to manage large-scale, strategic client relationships
• Strong knowledge of digital/technology solutions and industry trends
• Excellent communication, presentation, and negotiation skills
• Analytical mindset with experience in demand forecasting and data-driven decision-making
• Experience working cross-functionally across Product, Technology, Deployment, and Supply Chain teams
• Proficiency in CRM platforms (e.g., Salesforce) and forecasting tools

About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

Join a Crew that Cares

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

Be inspired To Be More

We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).