The Senior DevOps Engineer will contribute to a strong DevOps culture, manage AWS infrastructure, mentor junior team members, and enhance cloud solutions while collaborating with various teams to improve processes and ensure system uptime.

The Level 3 Technical Support Engineer will provide inbound technical support via ticketing tool, phone, email, and remote sessions. Responsibilities include troubleshooting complex technical issues, maintaining customer rapport, collaborating with teams to resolve escalated tickets, and contributing to documentation and knowledge base.

The Customer Success Specialist is responsible for maintaining and enhancing customer relationships, ensuring satisfaction with post-install support services, and communicating effectively with stakeholders. They will work alongside the Customer Success Manager to address customer needs, manage escalations, and contribute to optimal support delivery.

The Technical Support Engineer L2 will act as a bridge between customers and the internal team, resolving escalated support tickets, providing customer assistance via phone and email, and ensuring adherence to service level agreements. Responsibilities include troubleshooting software and hardware issues, maintaining customer rapport, and working collaboratively with internal stakeholders.

The Senior DevOps Engineer will enhance software application delivery and lifecycle management by automating processes, optimizing systems, and ensuring the reliability and security of production environments. Responsibilities include collaborating with teams, implementing DevOps practices, managing AWS instances and IoT devices, and proposing system architecture changes.

The Account Manager will be responsible for managing and ensuring the success of a key US-based, QSR account at Coates Group. This role involves overseeing account management for multiple projects, collaborating with clients and internal teams, and driving operational and commercial performance objectives.

The Signage Account Manager is responsible for managing business-as-usual works for key accounts in the Petro and Retail industries. The role includes client consultation, project scoping, and delivering sales forecasts while ensuring exceptional service and strong client relationships.

The Senior Full Stack Engineer is responsible for developing end-to-end solutions for clients, collaborating with architects and design teams, mentoring junior engineers, maintaining coding standards, and ensuring robust technical documentation. They influence engineering practices and participate in agile processes.

The People and Culture Advisor for North America is responsible for HR operations, including maintaining HR data accuracy, employee onboarding and offboarding, benefits administration, and payroll changes. The role also focuses on enhancing employee engagement and compliance with local employment laws, working closely with the P&C Director.

As a Quality Assurance Analyst, you will define and execute test cases across various testing phases for CRM, ERP, and integration projects, ensuring software quality and system interoperability, while collaborating with cross-functional teams on testing requirements and defect management.

The Office Coordinator ensures a welcoming environment at the Sydney office, managing reception, coordinating events, handling communications, and assisting with administrative tasks. This role involves maintaining office functionality and supporting staff needs, while fostering a positive atmosphere.

As a Principal SecOps Engineer, you will lead the SecOps team in developing and implementing security operations strategies. This role involves overseeing AWS cloud security, incident response, security assessments, and ensuring compliance with industry standards, mentoring junior engineers, and fostering a collaborative environment.

The Solutions Architect at Coates Group will ensure architectural integrity and consistency by designing and implementing systems that align with the company's IT strategy. Responsibilities include developing architectural blueprints, choosing technologies, creating documentation, and collaborating with various teams to address business challenges while ensuring compliance and integration with existing systems.

The Senior Full-Stack Engineer will lead technical execution and strategic development for Digital Menu Board solutions, delivering high-quality CMS features and ensuring robust solutions. Responsibilities include technical leadership, strategic mentorship, architectural oversight, quality assurance, and collaboration with DevOps for optimized cloud infrastructure.

The Principal Quality Engineer will lead the transformation of the testing culture by establishing and implementing test automation processes, developing quality frameworks and strategies, and mentoring engineers. Responsibilities include defining the overall quality strategy, integrating automated testing in the development lifecycle, and ensuring the reliability and performance of software through comprehensive testing practices.

The Support Engineering Lead is responsible for overseeing the Support Team, providing advanced technical support, managing escalations, enhancing operational efficiency, and mentoring team members, while also maintaining expert-level product knowledge and developing training resources.