Senior Consultant Communication: External Communications

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

This role is responsible to execute effective communication processes and plans across OML Communications. The role monitors adherence to communications playbooks and frameworks.

Operational Delivery

• Execute communication plans

• Execute and report on communication initiatives and campaigns

  • Execute on the communications plan as aligned to Group Communications business plan

  • Syndicate and select suitable content for publication internally and externally

  • Create and edit communications content

  • Distribute communications to identified target audience

• Maintain the communication platform landscape:

  •  Identify communication platform needs / opportunities

  •  Work alongside OM enablement and business units to investigate, recommend, build and implement communications platforms

• Advise communication teams on channel effectiveness and internal optimal communication mixes given the channel and the target audience

• Assurance / governance

  • Define internal platform effectiveness indicators; metrics and targets that measure communication & channel effectiveness based on behaviour change measured (awareness; understanding; participation)

  • Monitor internal platform indicators, metrics and targets

• Engages with OML spokespeople to provide support in delivering the corporate narrative

• Communications assurance & governance framework and mechanisms:

  • Adhere to communications playbooks

  • Socialize communications policies, principles, house views and frameworks

  • Support the compliance to policies, principles, house views and frameworks and assist in dealing with non-adherence

  • Implement COE specific compliance requirements

People

• Accountable for service delivery through own efforts

• Collaborates effectively with others to achieve personal results

• Individually accountable for managing own time, tasks and output quality over periods of up to a year

Finance and Governance

• Understand, interpret and implement COE specific compliance requirements within Public Affairs delivery

Minimum Qualifications/Experience

• Relevant degree or qualification in Media studies or Communications

• Sound experience in the delivery of communication plans and content

• Experience in using digital platforms and channels

Additional Qualifications/Experience (preferred, not a requirements)

• 4-7 years solid experience in media monitoring and evaluation. Analysing media metrics

• Relationships with relevant media across South Africa

• Strong project management skills

• Experience in broader Communications and Public Affairs environment

• Strong Reputation Management Experience

Competencies Required

• Customer First

• Execution

• Collaboration (Relating)

• Innovation (Perspective)

• Leading with Influence

• Personal Mastery (Learning)

• Strategic

Business & Market knowledge

Knows the business landscape (Business value chain and key operational areas). Knows the business product/service offering to its customers. Knows broadly the type of market within which the business operates, including the key competitors

Content Development

• Develops suitable and engaging content and thought leadership for a specific and well-defined target audience. Knows the needs of the target audience in content development. Knows how to develop content to suit the platforms or channels it will be published to. Knows how to align content to corporate identity and brand guidelines. Displays sound written communications ability

Corporate Communication

• Implements communication plans for internal and external communications to stakeholders. Knows how to align key messages to the needs of stakeholders and the corporate narrative. Intermediate skills in delivering integrated marketing communications campaigns using both physical and digital tools. Ensures that the communication outcomes will support the brand. Intermediate skills in press and media relations management

Digital Marketing

• Intermediate skills in using digital channels to deliver delivering marketing content. Knows the different types of digital channels that are used. Knows the uses of each channel. Knows the ethics and rules around brand, privacy etc. when using digital channels

Reputation Management

• Knows the impact of the corporate reputation on the business and the key reputation drivers that should be managed. Knows how a corporate reputation is assessed. Considers the impact of own work outputs on the corporate reputation

Media & Stakeholder Sector Knowledge and Engagement

• SA, Continental and Global knowledge, contacts (preferred) and experience engaging with

Designs, improves and maintains the organisation's brand and image through the development of a communications programme. Seeks opportunities to create positive public and media attention, maintain existing relationships, and establish new relationships with the organisation's key stakeholders aligned with internal and external communication strategies.

ResponsibilitiesContent Creation

Write drafts and edit content in line with organizational style guidelines to format and publish information on websites and in print.

Public/Government Relations Campaign Execution

Execute a public relations, government relations, regulation, and registration plan for a particular product, service, or specialty area while working within established systems.

Brand Positioning

Assist in achieving brand positioning and contribute ideas to brand plans.

Internal Communications

Execute a communications plan within established internal communication systems and procedures.

External Communications

Execute a communications plan within established systems and procedures.

Document Preparation

Edit document in line with organizational style guidelines and prepare information for publication.

Project Management

Work within an established project management plan to achieve specific goals.

Personal Capability Building

Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Skills

Action Planning, Brand Development, Campaign Management, Confidentiality, Data Classification, Desktop Publishing (DTP), Legal Practices, Management Reporting, Oral Communications, Policies & Procedures, Professional Presentation, Project Schedule Management, Public Relations (PR) Management, Second Language, Writing

Competencies

Business InsightCommunicates EffectivelyDecision QualityEnsures AccountabilityOrganizational SavvyPlans and Aligns

Education

Bachelors Degree (B): Digital Communications and Media/Multimedia (Required)

Closing Date

16 March 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!