Senior Client Success Manager

WHO WE ARE 

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.

THE ROLE

We are looking for a results-oriented Senior Client Success Manager, who is passionate about being a strategic partner to our clients. This role is responsible for developing and maintaining strong relationships with key accounts, serving as the operational expert to drive campaign success, improve customer adoption, and identify growth opportunities.

As the primary point of contact for your own book of strategic accounts , you will oversee all aspects of campaign execution, ensuring client goals are met while proactively addressing inquiries, goals, and expectations. You will collaborate closely with Account Executives, Operations and other Client Success Managers to reduce churn, secure upsells, and drive measurable ROI for our clients. Additionally, you will lead strategic conversations, including performance reviews (ABRs/QBRs), and provide insights that enhance long-term client success.

This role requires a proactive, strategic thinker who can work both autonomously and collaboratively in a fast-paced environment. The Senior Client Success Manager will play a key role in shaping the client experience at Zeta.

RESPONSIBILITIES

• Own and maintain strong relationships with strategic accounts, ensuring client success through up-sells, cross-sells, renewals, and overall account growth.
• Partner with Sales to successfully launch, manage, and scale new accounts, ensuring long-term growth and performance optimization
• Serve as the main point of contact for client communications, campaign execution, and strategic recommendations, ensuring a seamless customer experience.
• Develop and manage a client roadmap outlining major milestones, testing initiatives, and opportunities for expansion.
• Apply knowledge of Zeta offerings, client goals, industry trends, and best practices to develop strategic recommendations that drive performance improvements, creative enhancements, and revenue growth.
• Identify and execute on growth opportunities by designing unique strategic plans for each customer that exceed quarterly and annual goals.
• Partner with strategic sales, programmatic, and other internal teams to uncover new revenue streams and ensure alignment on client objectives.
• Oversee campaign execution, including creative build-outs, asset setup, timeline management, audience targeting, and campaign documentation.
• Possess a deep understanding of partner KPIs and goal-setting, proactively providing optimization recommendations to maximize performance.
• Lead and attend client meetings, including weekly status updates, kick-off calls, and Quarterly Business Reviews, ensuring action items and strategic next steps are documented and executed.
• Work closely with clients to ensure they are leveraging LiveIntent effectively, assisting with campaign setup, troubleshooting, and identifying optimization opportunities.
• Develop and share best practices with internal teams to continually improve operational efficiency, quality of work, and platform effectiveness.

REQUIREMENTS 

• 5–6+ years of experience in online advertising, digital media, publisher, or ad-tech industries within Account Management, Client Services, or a similar function.
• Proven ability to develop and nurture client relationships at all levels of the decision-making process.
• Strong communication skills with the ability to drive client and executive-level conversations.
• Exceptional oral and written communication skills, including business writing, training, and presentation abilities.
• Highly organized with strong attention to detail, able to manage multiple projects in a fast-paced environment while prioritizing effectively.
• In-depth knowledge of Demand-side, Supply-side, and Ad-serving platforms
• Self-starter with excellent time management skills and the ability to work independently while collaborating cross-functionally.
• Strategic thinker with strong problem-solving skills and the ability to identify opportunities for account growth and optimization.
• Willingness to travel as needed.

This is a hybrid position based out of New York City.

BENEFITS & PERKS

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity and Stock Purchase Plan
• Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!

SALARY RANGE

The salary range for this role is $90,000 - $110,000 depending on experience. 

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.  

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here:  https://zetaglobal.com/blog/a-look-into-zetas-ergs/ 

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases 

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