Senior Business Systems Analyst (Remote, United States)

Sorry, this job was removed at 02:57 p.m. (CST) on Thursday, Jan 30, 2025
Hiring Remotely in Waltham, MA
Remote
Hybrid
100K-125K Annually
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
Dynatrace delivers answers and intelligent automation from data.
The Role

Your role at Dynatrace
Dynatrace is seeking a Senior Business Systems Analysis who will work in the Go To Market (GTM) domain within the BSA organization reporting to the Senior Manager, GTM BSA. This individual should be innately curious and take a genuine interest in learning our business processes, gathering requirements, and helping advise the business to identify the right needs for the right solution. This role is highly cross-functional as this individual would interface with stakeholders across several GTM functions (i.e Marketing through Customer Success/Support). In addition, this role requires someone who can be vulnerable and comfortable asking questions even if they may seem inconsequential. We are looking for someone that is a self-starter with an inherent drive for process and delivery excellence.
Responsibilities

  • Analyze and document business processes - both as-is and to-be.
  • Gather business requirements, diligently documenting them using templatized artifacts.
  • Partner with Product Owners to manage a backlog of work.
  • Work amongst peers to create and adhere to BSA standards to create a Center of Excellence (consistent way of working, templatized documentation, etc.)
  • Consult and challenge business stakeholders on the best path forward, always bringing it back to core requirements, and knowledge on changes and updates to the GTM domain that may impact requested work.
  • Continuously enable and partner with cross functional leaders on Business Systems engagement framework to ultimately protect and foster an effective, efficient scrum team dynamic.
  • Promote a culture of proactiveness over reactiveness, and progress over perfection.


Candidates who live within a 45 mile radius of Waltham, MA/Detroit, MI/Denver, CO/Mountain View, CA will be required to work hybrid out of our offices. All other candidates are able to sit remotely.
What will help you succeed
Minimum Requirements

  • At least 5+ years working as a Business Systems Analyst
  • HS Diploma or GED required


Preferred Requirements

  • Proficiency with business systems analysis, requirements gathering, process documentation
  • Familiarity of Agile scrum methodology
  • GTM experience
  • Demonstrated ability to elicit requirements from business stakeholders
  • Experience with Salesforce, JIRA, Confluence
  • Organized, with attention to detail emphasizing process, completeness and accuracy
  • Strong communication skills, with the ability to concisely summarize takeaways, escalations, and next steps to a diverse group of peers


Why you will love being a Dynatracer

  • A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
  • Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
  • A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
  • An environment that fosters innovation, enables creative collaboration, and allows you to grow.
  • A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
  • A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
  • A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.


Compensation and Rewards
DOE, salary $100K - $125K, plus Health, Dental, Life, STD, LTD, 401K, PTO. Total compensation may vary depending on candidate experience/education and location.

What the Team is Saying

Michael Polter
Jamie Mallett
Trevor Ealy
Hannah Fleming
Kristen Armata
Steve Pace
John Rocker
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The Company
HQ: Waltham , MA
4,700 Employees
Hybrid Workplace
Year Founded: 2005

What We Do

Dynatrace lets customers understand their business like never before, so they can see beyond the complexity, find and fix problems faster and automate manual tasks with Al — so they can focus on what truly matters: running their business.

Why Work With Us

In a world that runs on software, our Al-driven insights cut through the noise, allowing you to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy.
Our culture,fueled by curiosity, openness, and authenticity, drives our relentless pursuit of innovation and excellence in crafting the Dynatrace platform

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Dynatrace Teams

Dynatrace Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Majority of roles are hybrid with flexibility. Please speak with our recruiting team for specific details on hybrid work.

Typical time on-site: 2 days a week
HQWaltham, MA
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Learn more

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