Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Senior Business Development Manager – Asia/ANZ
This role opens up opportunities for candidates based Malaysia .
The Senior Business Development Manager is responsible for guiding, coaching, and developing a team of Business Development Representatives (BDRs) to achieve aggressive quarterly targets and drive revenue growth for a cloud/SaaS environment in the Asia and ANZ markets. This involves building a consistent, predictable, and scalable pipeline of sales qualified leads through a blend of inbound and outbound strategies, while fostering close alignment with Sales and Marketing teams.
Core elements of the Senior Business Development Manager role:
Lead and Mentor: Manage, mentor, and motivate a team of BDRs, fostering their development and success. Provide ongoing performance feedback, conduct performance reviews, and cultivate a high-performing team culture.
Strategic Prospecting: Guide the team in executing daily prospecting activities, including identifying, qualifying, and cultivating leads through a blend of inbound and outbound techniques. This includes strategic planning, intelligent calling, targeted prospect research, utilising intent buying signals, and leveraging various channels like social media, email, phone, events, and chats.
Drive Qualified Opportunities: Ensure the team effectively utilizes sophisticated prospecting tools (e.g., Salesforce.com, SalesLoft, Sales Navigator, 6Sense, Lusha) to generate qualified leads and set appointments, adhering to internal qualification processes and guidelines.
Cross-Functional Collaboration: Build and maintain strong partnerships with Marketing and Sales teams, actively participating in organisational POD formations to ensure alignment and drive revenue growth across all market segments (Mid-Market, Commercial, and Enterprise).
Performance Management: Monitor and analyse key performance indicators (KPIs) such as the number of qualified opportunities, appointments set and conversion rates. Deliver measurable results in concise reports to senior management and implement strategies for continuous improvement.
Market Expertise: Develop a deep understanding of the Asia and ANZ markets, including industry trends, competitor activities, and customer needs. Contribute to the overall sales strategy for the region.
Desired Qualifications & Skills:
Education: Bachelor's degree in business administration, Marketing, Sales, or a related field. A Master's degree is a plus.
Experience:
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10+ years of experience in outbound prospecting or inside sales, preferably within IT/cloud solutions.
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Proven success in inside sales, marketing, and lead generation in a business-to-business environment.
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Experience managing a team of Business Development Representatives (BDRs) in multipule regions to achieve results.
Skills:
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Excellent tenacity and resilience.
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Exceptional interpersonal, organisational, and verbal and written communication skills.
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Strong time management and organisational skills.
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Ability to develop compelling strategies that deliver results, with strong attention to detail.
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Proficient in all operational MS Office product suites and Salesforce.com.
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Comfortable working within a fast-paced and analytical environment.
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Ability to swiftly learn product solutions and general industry knowledge.
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Driven to stay current with industry, competition, and technology trends.
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Understanding of the telecommunications industry and contact centre technology is preferred.
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Fluency in English.
Please note that Genesys will not accept resumes from agencies at this time.
To be eligible to apply for this role you must be legally permitted to work in the countries advertised
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Top Skills
What We Do
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
