[80%] Business Development
- Conduct business development activities in Malaysia, leveraging our local banking partner to sell our hotel and retail gateway solutions to hotel properties and groups.
- Manage the full sales lifecycle for each hotel, from pitching and signing merchants to onboarding and maintaining ongoing relationships.
- Coordinate and oversee hotel integration projects by collaborating closely with internal teams (development, QA, support) and external parties (banking partner and hotel IT teams) to ensure alignment on project objectives and timelines.
- Build and nurture relationships with tier-one hotel groups (e.g., Marriott, Accor, Hyatt, IHG) and maintain comprehensive annual account plans and pipeline.
[10%] Hotel Function & Support
- Work directly with hotel finance and IT teams to drive adoption of Global Blue’s integrated solutions and manage issue resolution.
[10%] DCC Training & Monitoring
- Conduct periodic DCC training to increase uptake and opt-in rates among merchants.
- Provide regular and timely performance reports along with strategic insights to the regional sales head.
Additional Responsibilities:
- Coordinate internal communications for service rollouts, taking market-specific factors such as regulations and competition into account.
- Optimize revenue through cross-selling and upselling opportunities.
- Strengthen relationships between external and internal parties to streamline issue resolution.
What We Do
At Global Blue, we firmly believe that enhancing the shopping experience drives performance.
Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.
As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23.
Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another.
Together, we innovate, create, and strive towards a brighter future for the businesses we serve.
With Global Blue, enjoy the journey.
