Search the 23 jobs at Genesys

The Lead Developer in Data Engineering collects and analyzes data requirements from stakeholders, develops and optimizes data pipelines, and ensures data integrity for analysis. They utilize SQL and cloud technologies (AWS, Snowflake) for data modeling and visualization, and work closely with customer and data science teams to deliver effective data-driven solutions.

The Senior Account Executive will lead sales activities for Genesys solutions in the public sector of Saudi Arabia, develop sales strategies, manage client relationships, and negotiate contracts while advocating for customer needs.

The Senior Program Manager at Genesys is responsible for managing internal programs to meet KPIs, deliver on strategic initiatives, and prioritize key company/customer requirements. This role involves leading complex programs from initiation to completion, consulting with internal teams, and providing leadership and mentorship within the organization. The Senior Program Manager also plays a key role in project management, coordination between product and engineering teams, and process improvement within the Product organization.

Genesys is looking for a Software Engineer with 2+ years of experience in front-end development with expertise in modern JavaScript frameworks and solid expertise in Python/Java programming. Responsibilities include working on microservices and event-driven architectures to build the next-generation platforms, products, and services.

The Customer Success Manager at Genesys is responsible for establishing lifelong relationships with customers in the Commercial and Mid-Market segment, advising and equipping them to achieve their customer experience vision. They serve as the primary point of contact, develop Customer Success Plans, drive adoption of product features, and collaborate with internal functions to ensure customer onboarding, retention, and revenue growth.

Senior Analyst of Technical Accounting and Financial Reporting at Genesys, responsible for evaluating accounting issues, preparing technical accounting memos, and supporting internal and external results reporting. Key role in adoption of new accounting standards and complex accounting matters. Requires CPA and Big Four experience with strong knowledge of accounting standards and practices.

Join Genesys as a Digital AI Senior PS Consultant to work on innovative AI-driven solutions, lead projects, provide presales support, and ensure maximum value realization post-deployment.

Genesys is looking for a Senior Business Transformation Manager to lead enterprise-wide transformation initiatives. Responsibilities include strategic leadership, project management, stakeholder management, process optimization, collaboration, and risk management. The role involves driving organizational change and ensuring alignment with strategic goals.

Join Genesys as Corporate Counsel to provide commercial legal support in LATAM, specializing in technology transactions and SaaS agreements. Draft, review, and negotiate various agreements, provide legal advice to internal stakeholders, drive efficiency in legal processes, and contribute to legal developments and templates.

As the Enterprise Applications Director, HR & Legal at Genesys, you will lead and optimize HR, Legal, and Strategy solutions, aligning IT initiatives with broader business objectives. Responsibilities include managing Workday HCM and CLM tools like DocuSign, overseeing global enterprise leadership, vendor management, and driving end-user experience and innovation.

As a Senior Software Engineer at Genesys on the Conversational AI team, responsibilities include designing and developing high-quality software, participating in team code reviews, enhancing team velocity, and applying processes for data security and information sharing. Minimum requirements include a degree in Computer Science or related disciplines, strong programming skills in Java, 2+ years of experience in Software Engineering, and familiarity with CI/CD processes and object-oriented programming. Desirable skills include REST API development, Bot Platforms, Cloud Native application development, and Python experience.

The Senior Customer Success Manager at Genesys is responsible for establishing a lifelong relationship between Genesys and its customers by advising and equipping them to achieve their customer experience vision. The role involves managing a portfolio of customers, developing Customer Success Plans, promoting product adoption, driving customer advocacy, and collaborating with various business functions to ensure customer success.

Join Genesys as a Senior Software Development Engineer in Budapest, Hungary. Design, develop, and maintain scalable backend services, work on RESTful APIs, microservices architecture, and ensure high quality code. Minimum 5 years' experience in backend development with expertise in Java, Spring, AWS, Azure, Google Cloud, Docker, Kubernetes, and CI/CD pipelines.

Looking for a DevOps Engineer with at least 7 years of experience to contribute to building a continuous deployment pipeline, make architectural decisions, and maintain complex systems. Must have a strong AWS background and be proficient in Infrastructure as Code mindset.

Design and develop automated test frameworks to guarantee the quality of software, work on tools and infrastructure challenges, collaborate with cross-functional teams, and ensure high-quality code delivery. Focus on Continuous Delivery with a DevOps mindset, utilizing technologies like Jenkins, Ansible, AWS, and Docker.

Seeking a Vice President Corporate Controller at Genesys, responsible for leading financial operations and reporting globally. Develop and manage a team of professionals to ensure accuracy and integrity of financial statements. Collaborate cross-functionally and strategically in a rapidly changing environment. People Manager role reporting to the Chief Accounting Officer.

Design and deliver tools for building NLP models for AI Platform Services, prototyping proof of concepts, collaborating with researchers and engineers, and ensuring system performance and scalability. Requires 2+ years of industry experience with research and product development, strong Python programming expertise, understanding of NLP techniques, and good communication skills.

The Partner Architect works closely with strategic partners to design and implement reusable reference architectures and accelerators that support Genesys' go-to-market strategy. Responsibilities include developing reference architectures, joint solution co-creation, creating accelerators and blueprints, partner development labs, mentoring and enablement, and technical escalation.

Develop and deploy software using Java for the Genesys Cloud/Pointillist platform. Collaborate with a cross-functional Agile team to enhance system reliability, performance, and scalability. Stay updated on technology trends and contribute to solutions for production issues.

Professional Services Consultants at Genesys are responsible for designing, implementing, and optimizing contact center solutions with a focus on digital channels like chat, email, SMS, and social media. They work closely with clients to ensure successful deployment and support of Genesys Cloud CX solutions. Responsibilities include omnichannel solution design, digital implementation and optimization, customer success and support, training and documentation, and collaboration with stakeholders.