This role focuses on leading IT transformation initiatives by defining IT strategy, optimizing processes, managing costs, and facilitating workshops to ensure alignment with business goals and enhance operational excellence.

The Staff Product Manager will lead the strategic vision and execution of the Operations Hub product, collaborating with cross-functional teams to enhance user experiences and drive innovation in contact center operations.

The Senior Account Executive at Genesys is responsible for driving revenue growth and acquiring new business. This role involves understanding customer needs, generating sales opportunities, collaborating on sales strategies, and maintaining a sales pipeline. The executive will manage complex sales cycles and ensure revenue attainment through effective communication and relationship management with customers.

The Customer Success Director at Genesys will manage enterprise customer relationships, develop success plans, and drive business outcomes. This role involves tracking customer adoption and retention while collaborating with various teams to enhance customer experiences.

The Senior Account Executive is responsible for driving revenue by acquiring new business and servicing existing customers. This role requires the development of strategic relationships, effective communication of the company's value propositions, managing sales pipelines, and leading complex sales cycles to achieve financial targets.

As a Software Technical Program Manager, you'll organize and lead technical projects from initiation to completion, ensuring adherence to scope, budget, and timeline while collaborating with cross-functional teams. You will utilize Agile methodologies, analyze software delivery metrics, and communicate project progress effectively to stakeholders.

As a Solution Consultant at Genesys, you will enhance customer experiences by understanding their needs and developing tailored business solutions. Your role will involve conducting workshops, creating customized demos, and staying updated with Genesys products to ensure successful implementations and customer satisfaction.

As a Principal PS Consultant, you will implement cloud solutions tailored to customer requirements, engaging in all project lifecycle stages from specifications to testing. You will mentor teams, advise on best practices, and foster strong relationships with clients and partners, requiring excellent communication in English and Arabic. The role involves international travel.

The Services Engagement Director at Genesys is responsible for identifying business opportunities, building client relationships, and closing deals. They manage financial aspects, engage with sales teams for account planning, and leverage technical knowledge to enhance client satisfaction. The role requires strong communication skills and involves collaboration across departments to meet quarterly financial targets.

The Senior Account Executive will lead sales initiatives focused on the Genesys solution portfolio in Japan. Responsibilities include developing relationships with end customers, managing sales pipelines, achieving quotas, and coordinating with partners. The ideal candidate should have extensive experience in direct sales, demonstrate a passion for technology, and excel in communication and leadership.

The Partner Account Manager is responsible for driving net new business from partners and customers, developing partner relationships, strategizing business development, providing operational support, and monitoring performance metrics to enhance partner operations in the Singapore, Indonesia & Malaysia markets.

The Principal Solutions Consultant acts as a trusted advisor to partners and customers, facilitating the integration of Genesys solutions to enhance customer experiences. Responsibilities include conducting workshops, developing reference architectures, providing technical demos, and ensuring partners are equipped to leverage Genesys' offerings effectively. The role emphasizes collaboration, technical knowledge, and strategic guidance to drive business outcomes through effective use of Genesys technologies.

As a Senior Technical Architect at Genesys, you will design frameworks for leveraging AI technologies, support AI implementations, and collaborate with both technical and business teams to deliver efficient AI-driven solutions, enhancing customer experience and operational efficiency.

As a Senior Solution Architect at Genesys, you will connect product management and customer-facing teams, demonstrate product value, assist in pre-sales activities, provide technical guidance, and develop innovative solutions leveraging Genesys products.

The Senior Solution Consultant will utilize technical expertise to showcase Genesys' customer experience solutions and drive transformation for customers. They will conduct dynamic presentations, create tailored demonstrations, and identify strategic deal obstacles while maintaining strong customer relationships.

The Sr. Software Engineer will design and develop scalable microservices, implement CI/CD pipelines, conduct code reviews, and enhance service reliability. Collaboration with various teams for feature development and troubleshooting issues is essential, along with maintaining system design discussions.

In this role, you will collaborate with stakeholders to understand customer needs, lead workshops to discover opportunities, design solution demonstrations, and stay updated on Genesys products to ensure successful customer implementations.

The Senior Solution Consultant at Genesys will engage with customers to understand their needs, develop innovative business solution roadmaps, and support them throughout the pre-sales process. Responsibilities include presenting solutions, running workshops, and collaborating on technical challenges while showcasing technical expertise to stakeholders.

The Senior Customer Success Manager (CSM) will build partnerships with customers, guiding them in achieving their customer experience vision. Responsibilities include managing customer accounts, understanding their business needs, facilitating product adoption, conducting business reviews, and collaborating with cross-functional teams to ensure growth and satisfaction.

As a Senior Software Engineer at Genesys, you will design and develop robust backend systems using Python and/or Java, work with AI technologies, and collaborate across teams to innovate. You will also mentor junior engineers, apply a testing-first mindset, and engage in agile software delivery processes.