Search the 143 jobs at Genesys

The IT Endpoint Engineering Manager leads a diverse team to oversee and optimize desktop environments across Windows, MacOS, and Ubuntu. Responsibilities include managing endpoint solutions, ensuring security compliance, and driving the adoption of best practices while fostering team development and collaboration with stakeholders.

As a Senior Software Developer, you will design and develop full-stack applications integrating optimization models with user interfaces. You will build scalable back-end microservices, collaborate with cross-functional teams, and mentor junior developers, focusing on performance and user experience optimization.

As a Technical Support Engineer at Genesys, you will assist customers with technical issues primarily via phone, email, and chat, ensuring timely resolution and proper operation of the Genesys Cloud platform. Responsibilities include troubleshooting, collecting logs, and collaborating with various internal teams to improve customer satisfaction and meet service level targets.

The Principal Data Analyst will enhance customer support efficiency by utilizing CX data for strategic decision-making. Collaborating with cross-functional teams, this role involves delivering actionable insights and impactful presentations. Responsibilities include data collection, cleansing, analysis, KPI tracking, and predictive analytics to drive operational goals and process improvements.

The Senior Customer Success Manager at Genesys is responsible for managing and advocating for a portfolio of customers, ensuring they achieve their customer experience vision through effective engagement and strategic guidance. They will collaborate with various teams to facilitate onboarding, retention, and revenue growth, while conducting regular reviews to align on customer objectives.

The Senior Solution Consultant at Genesys is responsible for leading customer engagements to map customer journeys and demonstrate the value of cloud-based customer experience solutions. The consultant will work closely with cross-functional teams, providing technical validation and strategic support during pre-sales processes to enhance customer satisfaction and drive business opportunities.

As a Technical Support Engineer, you will troubleshoot complex customer issues related to the Genesys Cloud platform, engaging with customers via phone, email, and chat. You will document solutions, create support collateral, and collaborate with team members to provide excellent customer service. The role requires learning about cloud technologies and supporting customers in a fast-paced environment.

The Senior Manager of Customer Success will lead a team of Customer Success Managers, focusing on enhancing customer experiences and driving growth and retention. Responsibilities include coaching team members, developing customer success strategies, managing risks, collaborating cross-functionally, and influencing a strong customer advocacy program.

The Sr. Order Management Analyst is responsible for processing orders and billings for Genesys products. The role involves reviewing documentation, ensuring timely order processing and invoicing, resolving invoice queries, and maintaining corporate data. Additionally, strong communication, organization skills, and the ability to work under pressure are crucial.

The Manager – Technical Revenue Accounting will oversee the Revenue Accounting Organization's compliance with ASC 606, ensuring accurate reporting of revenue and operationalizing accounting for new business practices. Responsibilities include updating policies, coordinating with auditors, and maintaining documentation while collaborating with various internal teams.

As a Software Developer at Genesys, you'll design, develop, and maintain features for the Genesys Cloud Workforce Engagement Management product suite. You will work with frontend and backend services, conduct testing, participate in code reviews, and mentor team members while contributing to the development of microservices in a cloud environment.

The AI Solution Architect at Genesys acts as a bridge between AI product management and customer-facing teams, providing technical expertise and resources for AI products and integrations. Responsibilities include driving sales through technical support, developing product content, and assisting in pre-sales activities while fostering customer loyalty and engagement.

The Senior Account Executive will drive growth by developing strategic account plans, communicating Genesys's vision and capabilities to customers, managing customer relationships, and negotiating deals while maintaining a vibrant sales pipeline and facilitating transitions from pre-commitment to implementation.

The Account Executive will focus on developing new market opportunities in Greenfield accounts, driving growth through proactive prospecting, pipeline management, and collaboration with marketing and business development teams. Responsibilities include outreach activities, account mapping, targeted campaigns, and maintaining CRM discipline.

As a Senior Software Engineer, you will develop complex, scalable web applications, collaborate on architecture, mentor junior engineers, and manage the application lifecycle from development to deployment.

The Senior Technical Account Manager ensures customer success through advanced technical expertise, managing complex accounts, and fostering strong relationships. Key responsibilities include serving as a technical advisor, collaborating with teams to resolve issues, leading operational reviews, and translating business needs into technical use cases.

The Senior Account Executive is responsible for driving sales growth by managing the full sales cycle, securing new business, and developing relationships with clients. This role involves coordinating with internal teams and partners to deliver solutions tailored to customer needs, while maintaining accountability for sales targets and forecasts.

The Technical Support Engineer will handle customer issues via various communication channels, ensuring timely and effective resolution. Responsibilities include troubleshooting technical issues, advising customers, analyzing call quality, and collaborating with internal teams to meet service level targets.

The Senior Customer Success Manager at Genesys is responsible for managing enterprise customer relationships and ensuring their success by advising on strategies and product adoption. Key tasks include developing success plans, conducting business reviews, monitoring customer engagement, and identifying growth opportunities. The role requires strong interpersonal skills and the ability to work cross-functionally within the company.

As a Senior Technical Support Engineer, you will manage customer technical issues, ensuring timely resolution and effective communication. You'll utilize diagnostic tools, collaborate with teams, and maintain knowledge documentation to enhance the customer experience with Genesys Cloud.