Company Description
We are looking for a Senior Business Analyst for ConnectWise to empower IT solution providers with unmatched software, services, and community to help them achieve their most ambitious vision of success. You will work with the latest technologies, be involved in product development, and communicate directly with the Customer and that's not all. You will be part of a flexible, transparent environment and will work side by side with a team of experts from various backgrounds. This is your chance to make a difference and influence a ground-breaking product in the cloud industry.
If so, you will enjoy our new opportunity.
CUSTOMER
ConnectWise is the world's leading software company dedicated to the success of IT solution providers. The vision is to power a thriving IT ecosystem that transforms what’s possible for SMBs, and to do this by empowering IT solution providers with unmatched software, services, and community to achieve their most ambitious vision of success.
PROJECT
The tools being developed are used by IT service providers to automate their activities performed for small and medium-sized businesses (SMBs), such as backup/restore, providing security, and performing administrative tasks on Microsoft 365 tenants.
Project technologies: .NET 8, Angular, Oracle NetSuite, MS Dynamics CRM, Salesforсe.
Job Description
- Lead end-to-end business analysis for the migration project from Oracle NetSuite and Microsoft Dynamics CRM to the target software infrastructure, ensuring alignment with business objectives
- Conduct detailed requirements gathering by collaborating with stakeholders, technical teams, and end users to understand current-state processes and define future-state needs
- Perform gap analysis between existing and proposed systems, identify key integration and data migration challenges, and develop solutions to bridge process and system differences
- Document business processes, use cases, and data flow diagrams, ensuring clarity for both business and technical audiences
- Facilitate stakeholder workshops, user acceptance testing (UAT), and change management activities, acting as a bridge between business users and IT teams
- Monitor and report project progress, risks, and dependencies from a business analysis perspective, contributing to overall project planning and governance
Qualifications
- 5+ years of experience as a Business Analyst, with at least 2 years in Senior or Lead roles focused on system migration or enterprise software implementation projects
- Strong knowledge of ERP and CRM systems, particularly Oracle NetSuite and Microsoft Dynamics CRM; experience with their data models, workflows, and configurations
- Proven ability to manage complex data and process migration projects, including scoping, mapping, and validation of legacy-to-new system transitions
- Excellent analytical and documentation skills, with proficiency in tools like Microsoft Visio, Lucidchart, etc.
- Effective stakeholder management skills, including experience working across business units and with technical implementation teams
- Bachelor’s degree in business, information systems, or a related field (Master’s degree is preferred)
- Advanced level of English
WOULD BE A PLUS
- Certification in business analysis
Additional Information
PERSONAL PROFILE
- High level of self-organization
- Attention to detail
- Structured approach to work
- Excellent communication skills
Top Skills
What We Do
Sigma Software Group, an award-winning and trusted IT partner, has been serving customers for over 21 years, providing comprehensive IT solutions to various businesses, ranging from startups to established software product houses. As one of Europe's substantial IT consultancies, it brings together a dedicated workforce of over 2,100 professionals in 40 offices across 19 countries. With a diverse client base, including more than 300 enterprises, including Fortune 500 stalwarts, Sigma Software Group is a preferred choice for developing solutions that help businesses create cutting-edge products while meeting their unique needs.
Sigma Software Group operates as a dynamic ecosystem of tech companies, offering 25 ready-to-implement innovative products and 40+ value-added services. Furthermore, Sigma Software Group is committed to fostering innovation through initiatives such as the Sigma Software Labs business incubator, Sigma Software University, the SID Venture Partners VC Fund, UA Tech Network, Techosystem, the European Business Association, and other collaborative efforts.
Since 2015, Sigma Software Group has consistently earned recognition on the IAOP's prestigious World's Top 100 Outsourcing list. The company's accomplishments have also been acknowledged by prominent global media outlets such as Forbes, CNBC, The Times, and Reuters
