At Navan, “It’s all about the user. All of them.” We’re passionate about providing a seamless one-stop experience for business travelers, no matter how they travel, where they stay, or where they’re going.
We are looking for a Senior Conversational Designer for our NavanGo AI product team in Israel. The mission of this team is to create the trusted go-to, AI-first personalized travel partner—so invaluable to frequent business travelers that they can’t imagine traveling without it. In this role, your mission is to craft natural, engaging, and human-centric conversational experiences that align with our team’s vision and enhance the overall travel journey.
What you’ll do:
- Design and refine conversational flows that serve users before, during, and after their travels
- Develop and maintain a consistent tone, style, and personality across all conversational interfaces
- Collaborate closely with Product Managers, Engineers, UX Designers, and Go-To-Market teams to integrate conversational solutions into the overall product strategy
- Conduct user research and usability testing to optimize and iterate dialogue flows based on feedback and data insights
- Leverage both qualitative and quantitative data to continually enhance the conversational experience in a dynamic environment
- Stay informed on emerging trends and best practices in conversational AI and design, pushing the boundaries of digital interaction
- Advocate for a user-first approach in all conversational design initiatives
What We’re Looking For:
- 5+ years of experience in conversational design, UX writing, or a closely related field
- A portfolio demonstrating successful design of conversational interfaces and dialogue flows
- Deep understanding of user-centered design principles and the ability to craft compelling, engaging dialogues
- Proficiency with conversation design tools and methodologies, coupled with a keen attention to detail
- Strong analytical skills with the capability to transform data insights into creative design solutions
- Excellent verbal and written communication skills for effective collaboration with cross-functional teams
- An enthusiastic, innovative mindset and a passion for redefining digital conversations
Join us at Navan and help shape the future of travel by creating conversational experiences that truly resonate with our users.
Top Skills
What the Team is Saying
What We Do
Navan is the all-in-one super app that makes travel and expense easy so you can focus on being there, not getting there. Say goodbye to spending hours on the phone trying to change your flight or saving stacks of receipts to manually input expenses. From EAs and finance teams to travel managers and employees, Navan empowers people to focus on the things that matter most to them — all while providing companies with real-time visibility, savings, and control.
Navan’s investors include visionaries like Andreessen Horowitz, Lightspeed Ventures, Greenoaks, Zeev Ventures, and entrepreneurs Lee Fixel, Adam Bain, and Elad Gil. In Oct 2022, Navan announced its Series G upround at a post-money valuation of $9.2B to help accelerate future growth plans.
In April 2023, Navan expanded in the Indian market with the acquisition of Tripeur, a modern, people-centric corporate travel and expense management company. The group’s fifth acquisition in under two years, Tripeur joined the Navan Group alongside Spanish meetings and events specialists, Atlanta Events & Corporate Travel Consultants; Berlin-based modern travel management company, Comtravo; leading Scandinavian travel agency Resia AB; and London-based high-touch TMC, Reed & Mackay.
Why Work With Us
At Navan, we’re never satisfied with the status quo, and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation.
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Navan Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
In-person connections is the foundation of Navan, the connections forged through face-to-face interactions improve company culture and what we can achieve together. We operate on a hybrid working model, which we define as three days a week in-office.
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